Full Potential Solutions - Company Research Report
Company Overview
Name:
Full Potential Solutions
Mission of the Company:
Full Potential Solutions aims to create an environment where people thrive and forge better, more profitable customer relationships by leveraging technology and AI. They focus on promoting health, knowledge, and financial well-being through a values-based and technology-driven approach.
Founded:
No specific information is available regarding the founding date and founders of the company.
Key People:
- Amit Basak - Chairman, President & Co-Founder
- Steve Kezirian - CEO & Co-Founder
- Jason Kibilko - SVP - Systems & Technology & Co-Founder
- Shantanu Dhaka - Chief Product Officer
- Chiqui Manuel - VP Performance Support
- Marc Blais - VP Operations
- John Rex Arenas - VP Operations
- Deepak Aswal - VP & GM India
- Stephane Minisini - VP IT & Security
- Kiko Moldero - VP People & Culture
Headquarters:
2001 NE 46th Street, Kansas City, MO. 64116, USA
Number of Employees:
The company employs over 4,000 talented agents globally.
Revenue:
No information is available regarding the company's revenue.
Known For:
Full Potential Solutions is known for delivering exceptional customer experience solutions by combining cutting-edge AI technology and analytics with a values-based approach to improve customer lifetime value and minimize acquisition costs.
Products
What Products Do They Offer:
Full Potential Solutions offers a variety of services designed to enhance customer experience, supported by innovative AI-driven technology and analytics.
Customer Experience Solutions:
- Customer Care & Support: Services aimed at nurturing customer relationships through empathetic and efficient care.
- Customer Retention & LTV (Lifetime Value): Programs to maximize customer lifetime value through strategies such as cross-selling, upselling, and retention.
- Customer Acquisition: Methods to minimize customer acquisition costs by improving conversion rates.
CX Technology & Analytics:
- Business Intelligence & Analytics: Leveraging data to drive decision-making and solve complex issues.
- Omnichannel CX: Providing a seamless customer experience across multiple communication channels.
- AI Driven Conversations: Utilizing AI for streamlined, effective customer interactions.
Back Office Solutions:
- Back Office Support & Executive Assistance: Support services tailored to enhance operational efficiency.
Key Features of Each Product:
- Cutting-edge AI technology: The integration of AI into customer engagement to drive efficiency and effectiveness.
- Omnichannel programs: Ensuring consistent customer experiences across various platforms.
- Business Intelligence: Advanced analytics for improved insight and decision-making.
Recent Developments
Recent Developments in the Company:
- Full Potential Solutions is focused on empowering companies to enhance customer relationships through innovative technology and a values-driven culture.
New Products Launched:
No specific information is available regarding newly launched products.
New Features Added to Existing Products:
No specific information is available regarding new features added to existing products.
New Partnerships:
No specific information is available regarding new partnerships.
Conclusion
This report provides insight into Full Potential Solutions, highlighting their commitment to improving customer experiences through advanced technology and a strong, values-based company culture. With global operations and a robust leadership team, Full Potential Solutions is equipped to drive substantial growth and transformation for their clients.
For further business inquiries please contact: sales@fpsinc.com
Employment inquiries can be directed to: recruiting@fpsinc.com
