Fullview AI Company Profile

Background

Company Overview

Fullview AI, founded in 2021 and headquartered in Copenhagen, Denmark, is a software development company specializing in AI-driven customer support solutions. The company's mission is to revolutionize customer support by providing AI agents that not only communicate with users but also visually guide and perform actions on their behalf, thereby enhancing user experience and operational efficiency. Fullview AI operates within the software development industry, focusing on integrating advanced AI technologies to streamline customer support processes.

Key Strategic Focus

Core Objectives and Specialization

Fullview AI's strategic focus is on developing AI agents capable of:

Visual Guidance: Transforming traditional chat interactions into visual journeys by guiding users on their screens through autogenerated step-by-step walkthroughs.

Autonomous Actions: Enabling AI to perform tasks such as clicking, scrolling, and typing on behalf of users to resolve issues automatically and in real-time.

Seamless Integration: Ensuring compatibility with existing helpdesk platforms like Intercom, Zendesk, and Salesforce Service Cloud to facilitate smooth transitions between AI and human support.

Primary Markets

Fullview AI targets businesses seeking to enhance customer satisfaction and retention rates through advanced support solutions. Their offerings are particularly appealing to tech-savvy companies looking for innovative approaches to customer support.

Financials and Funding

Funding History

Fullview AI has successfully secured funding to support its growth and development:

Pre-Seed Round (November 2021): Raised $1.8 million, led by Cherry Ventures.

Seed Round (May 2022): Raised $7.5 million, led by Lightspeed Venture Partners.

Revenue

As of July 2025, Fullview AI's annual revenue reached $1.8 million.

Technological Platform and Innovation

Proprietary Technologies

Fullview AI's platform includes:

AI-Powered Visual Guidance: The AI agent analyzes users' screens and generates visual tours for various scenarios, facilitating product support, onboarding, and user education.

Autonomous Action Mode: The AI can perform tasks such as clicking, scrolling, and typing on behalf of users, resolving issues automatically within predefined safety parameters.

Scientific Methodologies

The company employs advanced AI methodologies, including:

Real-Time UI Analysis: The AI agent observes and understands the user interface and Document Object Model (DOM) in real-time, enabling precise guidance and action.

Machine Learning Algorithms: Utilized to enhance the AI's ability to learn from user interactions and improve its performance over time.

Leadership Team

Executive Profiles

Daniel Bakh: Co-Founder and CEO. Daniel has a background in product management and has been instrumental in steering Fullview AI's strategic direction and growth.

Dorin Tarau: Co-Founder and Chief Product Officer (CPO). Dorin brings extensive experience in product development and has played a key role in shaping the company's innovative offerings.

Competitor Profile

Market Insights and Dynamics

The customer support software market is experiencing significant growth, with an increasing demand for AI-driven solutions that enhance user experience and operational efficiency. Companies are seeking advanced support solutions that go beyond traditional chatbots to provide more interactive and effective customer assistance.

Competitor Analysis

Key competitors in the AI-driven customer support space include:

TeamViewer: Offers remote support and access software that allows secure connections to various devices.

LogRocket: Combines session replay, error tracking, and product analytics to empower software teams in creating optimal web and mobile experiences.

ISL Online: Provides remote access and management tools for on-demand IT support, enabling screen viewing and control of remote devices.

Mouseflow: Offers behavior analytics through session recordings, heatmaps, and conversion funnels to help businesses understand user behavior.

Zoho Assist: Delivers remote support solutions tailored for small and medium businesses, facilitating browser-based remote assistance.

These competitors focus on various aspects of remote support and user behavior analytics, each bringing unique features to the market.

Strategic Collaborations and Partnerships

Fullview AI has established strategic partnerships to enhance its market position and innovation capacity:

Integration with Helpdesk Platforms: The AI agent integrates natively with top helpdesk platforms, including Intercom, Zendesk, and Salesforce Service Cloud, ensuring seamless operation within existing customer support workflows.

Technology Stack Compatibility: Utilizes prominent tools such as Microsoft Clarity and Google Tag Manager, indicating compatibility with established platforms and opening doors for strategic partnerships with tech giants.

Operational Insights

Competitive Advantages

Fullview AI's distinct competitive advantages include:

Innovative AI Capabilities: The ability to visually guide users and perform actions on their behalf sets Fullview AI apart from traditional chatbots.

User-Centric Approach: A strong focus on accelerating user success through streamlined support and enhanced onboarding experiences.

Strategic Partnerships: Compatibility with established platforms and tools positions Fullview AI favorably for collaborations with major tech companies.