FWDthink, LLC is a consulting firm specializing in technology, education, and business consulting services, primarily serving federal government clients. Established in 2010, the company is headquartered in Washington, D.C., and holds multiple certifications, including ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018. As a certified Small Business 8(a), HUBZone, and Economically Disadvantaged Women-Owned Small Business (EDWOSB), FWDthink emphasizes innovation and forward-thinking solutions. The company's mission is to "think forward by aligning resources, tools, and strategies to focus on the solution," fostering an environment that encourages experimentation and the disruption of outdated paradigms.
Key Strategic Focus
FWDthink's strategic objectives center on delivering comprehensive solutions in Information Technology (IT) solutioning, program management, procurement and acquisition, business consulting services, and cybersecurity. The company leverages advanced technologies to support federal agencies, focusing on areas such as digital transformation, cloud migration strategies, and enterprise architecture. Primary markets include the Department of Defense (DoD), Department of Homeland Security (DHS), Department of Transportation (DOT), Department of State (DOS), Department of Health and Human Services (HHS), and the U.S. Air Force.
Financials and Funding
As of August 2024, FWDthink reported an estimated annual revenue of $3.8 million, with approximately 31 employees. The company's revenue per employee is estimated at $101,500. Specific details regarding funding history and notable investors are not publicly disclosed.
Pipeline Development
FWDthink has successfully executed several key projects, including:
- Providing comprehensive SharePoint and SQL support for the Air Force District Washington, encompassing operations and maintenance, business solutions, cloud migration strategy, information security, and disaster recovery for over 20,000 users.
- Conducting IT assessments, strategic roadmaps, and enterprise architecture designs for Department of Defense clients.
- Supplying technical subject matter experts, technical writers, editors, and documentation specialists to support Army programs.
- Offering expert advisors for procurement innovation projects and training over 300 Army National Guard program employees on the Agile Framework through both computer-based and classroom formats.
Technological Platform and Innovation
FWDthink distinguishes itself through the utilization of proprietary technologies and methodologies, including:
- Digitalization of Traditional Processes: Transforming sales, marketing, and customer care processes to enhance digital engagement.
- Omni-Channel Engagement: Implementing solutions that provide seamless customer experiences across various platforms.
- Modernizing Commerce: Addressing contemporary challenges through innovative commerce solutions.
- Customer Care Innovations: Utilizing self-service channels such as web, mobile, and bots to improve customer service.
- CRM Transformation: Enhancing customer relationship management systems to better serve client needs.
- Marketing Automation: Implementing automated marketing strategies over interactive channels like email and push notifications.
- Real-Time Billing and Provisioning Services: Developing systems for immediate billing and service provisioning.
- Front-End and Back-End Integration: Creating integrated systems to deliver unique customer experiences.
Leadership Team
FWDthink's leadership comprises experienced professionals dedicated to driving the company's mission:
- Rabiah Sutton, Founder and CEO: Established FWDthink in 2010, bringing a vision of innovation and forward-thinking solutions to the consulting industry.
- Khadyjah Yusuf, Director of Operations: Oversees operational strategies and ensures the efficient delivery of services.
- Karisma Horne, Client Relationship Success Manager: Manages client relationships, focusing on customer satisfaction and success.
- Tiffany Tate, Program Manager: Leads program initiatives, ensuring alignment with client objectives and company goals.
- Rachael Broussard, Project Manager/Senior Business Analyst: Provides project management and business analysis expertise to drive project success.
Competitor Profile
In the competitive landscape of IT services and consulting, FWDthink faces competition from several notable companies:
- Qlik: Specializes in data analytics and business intelligence solutions.
- GoodData: Offers cloud-based business intelligence and big data analytics platforms.
- Sisense: Provides end-to-end business intelligence and analytics solutions.
- TIBCO Spotfire: Delivers data visualization and analytics software.
- Pyramid Analytics: Focuses on enterprise business intelligence platforms.
- Board: Offers decision-making platforms combining business intelligence, performance management, and analytics.
- MicroStrategy: Provides enterprise analytics and mobility solutions.
- Domo: Delivers cloud-based business intelligence tools and data visualization.
- SAP BusinessObjects: Offers a suite of front-end applications for business intelligence.
Strategic Collaborations and Partnerships
FWDthink has established significant collaborations to enhance its market position and innovation capacity, including partnerships with:
- Leidos: A global leader in defense, aviation, information technology, and biomedical research.
- CACI: Provides expertise and technology to support national security missions and government transformation.
- Microsoft: A multinational technology company offering a wide range of software, services, and solutions.
Operational Insights
FWDthink's strategic considerations include:
- Market Position: As a certified Small Business 8(a), HUBZone, and EDWOSB, FWDthink leverages its status to secure government contracts and expand its client base.
- Competitive Advantages: The company's focus on innovation, comprehensive service offerings, and strategic partnerships position it favorably against competitors.
Strategic Opportunities and Future Directions
FWDthink's strategic roadmap includes:
- Expansion of Service Offerings: Continuing to develop and offer cutting-edge solutions in IT, program management, and cybersecurity.
- Strengthening Partnerships: Enhancing existing collaborations and seeking new alliances to broaden capabilities and market reach.
- Market Penetration: Targeting additional federal agencies and exploring opportunities in the commercial sector to diversify the client portfolio.
Contact Information
- Website: fwdthink.com
- LinkedIn: FWDthink LinkedIn Profile
FWDthink continues to position itself as a forward-thinking leader in the consulting industry, dedicated to delivering innovative solutions and driving client success.
