Company Research Report: gaiia

Company Overview

• Name: gaiia

• Mission of the Company: A customer-first approach to telecom operations with an all-in-one solution for billing, operations, automation, and more.

• Founded By: No information is available.

• Key People:

• CEO / Co-Founder: Marc-André Campagna

• Head of Product: Marc-Olivier Alain

• Sr. Solutions Engineer: Jared Naquin

• Head of Customer Success: Kelli Sturkenboom

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Company Recognition: gaiia is recognized for simplifying ISP operations with comprehensive solutions in billing, operations, and customer experience.

Products

Billing & Revenue Management

• Description: A flexible billing engine that adapts to various business models.

• Key Features:

• Integration with various payment processors.

• Support for multiple payment options.

• Built-in tax management and automatic invoice generation.

• Subscription management with flexible billing cycles.

Customer Management

• Description: All-in-one solution for managing customer interactions.

• Key Features:

• White-labeled checkout and centralized customer account overview.

• Automated operations and equipment tracking.

• Client portal for plan modifications.

Customer Portal

• Description: Enables self-service for customers to manage subscriptions and billing.

• Key Features:

• Subscription management, billing overview, and preference updates.

• Plan modifications and customer support access.

Inventory & Fulfillment Automation

• Description: Comprehensive solution for real-time inventory management.

• Key Features:

• Multi-location support, automated order fulfillment, and custom provisioning workflows.

Network Monitoring & Incident Response

• Description: Provides real-time network insights to manage incidents efficiently.

• Key Features:

• Automated incident response, detailed incident reporting, and network site visibility.

Online Checkout

• Description: Streamlined customer acquisition process with customizable checkout systems.

• Key Features:

• Equipment assignment, address validation, and installation scheduling.

• Marketing integration for enhanced conversion tracking.

Properties

• Description: Specialized for managing Multi-Dwelling Units (MDUs).

• Key Features:

• Supports bulk, retail, and hybrid MDU operations.

• Specialized billing logic and streamlined unit onboarding.

Workforce Management & Scheduling

• Description: Enhances technician efficiency with mobile workforce management.

• Key Features:

• Real-time tracking, automated work orders, and communication tools for technicians.

Recent Developments

• New Product and Feature Launches:

• Q2 2024: Product Update introduced new enhancements.

• Q1 2024: Product Update with latest features.

• Q4 2023: Product Update with developments including the Properties Module.

• Q3 2023: Product Update with various improvements.

• Partnerships:

• gaiia partnered with Avalara to automate tax compliance (September 25, 2024).

• Partnered with Calix as an official partner (June 12, 2024).

• New Customers:

• Partnership with Data Stream for service delivery enhancements (September 17, 2024).

• Collaboration with Midwest Fiber Networks (MWFN) for residential internet services (July 8, 2024).

• New customer agreements with Swag Fiber (March 12, 2024), Zeta Broadband (April 29, 2024), and Clear Creek Broadband, LLC (May 14, 2024).

• Financial Updates:

• gaiia secured a $13M seed round from investors including Y Combinator (October 3, 2023).

• Press Releases and Community Involvement:

• Joined Fiber Broadband Association (July 31, 2023).

• Raised Series A led by Inovia Capital (June 26, 2024).

• Tribal Ready partnership to support ISP in Indian Country (April 9, 2024).

This report outlines the structure and recent achievements of gaiia, providing a comprehensive overview of the company's strategic initiatives and market position.