Genesys: Company Research Report
Company Overview
Name
Genesys
Mission of the Company
Genesys is dedicated to improving customer and employee experiences globally through innovative, AI-powered cloud solutions.
Founded
No information is available.
Founders
No information is available.
Key People in the Company
- Tony Bates - Chairman and CEO
- Scott Cravotta - Chief Customer Officer
- Olivier Jouve - Chief Product Officer
- Eva Majercsik - Chief People Officer
- Bridgette McAdoo - Global Sustainability Officer
- Glenn Nethercutt - Chief Technology Officer
- Jim René - Chief Legal Officer
- Larry Shurtz - Chief Sales Officer
- Brian Swartz - Chief Financial Officer
- Eric Thomas - Global Diversity, Equity, and Inclusion Officer
- Guillaume Lardeux - Head of Transformation & Office of the CEO
Headquarters
No information is available.
Number of Employees
Over 6,000 employees
Revenue of the Company
Over $2.2 billion in FY2024
Known For
Genesys is known for being a global leader in cloud customer experience and contact center solutions.
Products
Genesys Cloud
Unified customer experience platform enabling engagement across multiple channels like phone, email, chat, text, and social media.
Key Features
- AI-powered experience orchestration
- Empathetic and personalized experiences
- Scalable cloud deployment
- Multi-channel support
- Real-time analytics and reporting
Genesys Cloud EX
Solution focused on improving employee experience and effectiveness within contact centers.
Key Features
- Resource management
- Quality and compliance management
- Performance management tools
Pointillist by Genesys
Customer Journey Management platform that optimizes CX and improves business outcomes.
Key Features
- Journey analytics
- Customer journey monitoring
- Orchestration of personalized experiences
Recent Developments
New Products and Features
- 09/26/2024: Coca-Cola Bottlers' Sales and Services adopted Genesys to enhance customer and employee experiences.
- 09/19/2024: New Genesys report highlights AI as a crucial element for customer experience.
- 09/12/2024: Genesys gains momentum in the first half of 2025 through increased AI demand and strengthened CX cloud offerings.
Partnerships
- Salesforce Collaboration: Launched a unified CCaaS-CRM solution.
- Program Launches: Expansion of the Ascend Partner Program, which received various accolades.
Awards and Recognition
- 04/03/2024: Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software.
- 03/26/2024: 5-Star Award for the Ascend Partner Program.
Sustainability Initiatives
- Achieved LEED Gold certification for their R&D Center.
- Reduced organic GHG emissions by 12% compared to FY23.
- Notable sustainability milestones aimed at carbon neutrality by 2030.
Employee and Social Initiatives
- Diversity and inclusion efforts with 30% of leadership roles held by women.
- Volunteered 4,700 hours logged by employees.
Technological Advances
- High focus on AI, particularly in enhancing customer service, predictive engagement, and agent assistance.
Notable Events and Engagements
- September 25 - October 15, 2024: Xperience North America event in multiple cities.
- 09/19/2024: Launch of new AI-based customer experience enhancements and predictive capabilities.
This report presents the structured data on Genesys focused on its company overview, product offerings, recent developments, and strategic partnerships.
