Company Research Report: Genfare

Company Overview

Name and Mission of the Company

Genfare
Simplify. Empower. Connect.

Genfare helps transit agencies increase ridership and raise revenue with simplified, equitable, and connected fare collection solutions.

Founding Details

Founded: 1980

Predecessor Name: Johnson Farebox invented in 1880

Key People

President: Eric Kaled

Chief Revenue Officer: Mike Loeffler

Chief Technology Officer: Trivi Ravada

Director of Programs and Implementation: Bill Kerr

Chief Financial Officer: Mary Ann Alcon

Director of Manufacturing & Supply Chain: Mike Lee

Headquarters

800 Arthur Avenue, Elk Grove Village, IL 60007

Number of Employees

No information is available

Revenue

No information is available

Recognition

Genfare is known for its innovative solutions in fare collection and mobility, including more than 80% of the validating fareboxes in the U.S. and Canada.

Products

Fast Fare Farebox

All-in-one customizable farebox for various payment forms.

Key Features:

EMV Level 3 certified

Accepts U.S./Canadian bills, coins, tokens

Contactless bank cards, smart cards, mobile wallets

Barcode reader

Magnetic card reader

Operator control unit for fare adjustments/sales

Real-time monitoring and reporting

GenPay Payment Processing

Single-vendor, multi-channel bank card processing solution.

Key Features:

Secure PCI Level 3 certified

Simple fee model with no additional fees

Single-vendor for all electronic payments

Tokenization of sensitive card info

Mobile Link Ticketing App

Agency-branded mobile app for trip planning and fare purchases.

Key Features:

Available on iOS and Android

Offline ticket validation

Plans, books, buys tickets digitally

Google-based real-time trip planner

Alerts and service advisories

Secure account management with cash deposit options

DualPort Vaults

Secure cash collection system for garages.

Key Features:

Non-corroding plated materials

Various models (Stationary, Mobile, Audit)

Electronic ID module for auditing

Capacity up to $12,500

Vendstar Ticket Vending Machine

Self-service kiosks for ticket purchase/reload.

Key Features:

Accepts smart cards, mobile wallets, cash, coins

Dispenses and reloads fare media

Operates in various environmental conditions

PCI and EMV compliant

Secure and vandalism-resistant

Point of Sale Terminals

Comprehensive sales and service systems for fare media.

Key Features:

Accepts multiple payment types

Works with card-based and account-based fare media

Cash boxes and ticket reader/issue machine options

Integrated with Genfare Link for real-time account access

e-Fare Online Ticketing Portal

Web-based platform for fare management and purchasing.

Key Features:

Available on any web-enabled device 24/7

Integrated with Genfare Link®

Auto reload and immediate balance updates

Secure PCI-compliant payment processing

Open Link Validator

Validator for contactless payments on board.

Key Features:

Accepts contactless cards, smart cards, mobile wallets, barcodes

Easy maintenance and power backup

Real-time configuration and transaction reporting via Genfare Link®

Handheld Validator

Portable device for fare inspection and validation.

Key Features:

Pairs with Apple iPhone

Optional Bluetooth printer for issuing barcoded tickets

Wireless connectivity (WiFi/4G/5G)

Logs inspections and sales to Genfare Link®

Genfare Link

Cloud-based fare collection and management platform.

Key Features:

Centralized back office for data aggregation and reporting

Compatible with third-party devices/software

Modular and scalable for future needs

Open architecture for seamless integration

Recent Developments

Genfare Link has been reimagined with enhanced features for cloud-based fare collection, ensuring up-to-date compatibility and interoperability with new technologies.

New Products Launched

Not explicitly mentioned in provided data

New Features Added

Not explicitly mentioned in provided data

Partnerships

A strategic case study with Palm Tran highlights Genfare's role in facilitating a complete digital transformation, implementing open payment systems, and integrating Mobile Link apps for enhanced rider experience.

Note: No specific information on number of employees and company revenue was provided in the data.