Global ITS - Comprehensive Analysis Report
Summary
Global Information Technology Solutions (Global ITS), established in 2005 and headquartered in Bahrain, is a prominent IT solutions provider. Its mission is to transform financial services to thrive in the digital age and navigate the future of finance. The company's vision is to be the partner of choice in the Banking, Insurance, Fintech, and Investment industries by providing comprehensive ecosystems of digital platforms and business applications. Global ITS aims to empower its clients to lead in operating businesses within the financial industry, primarily leveraging Microsoft Dynamics 365 to drive digital transformation and operational excellence within the Financial Services (BFSI) sector.
1. Strategic Focus & Objectives
Core Objectives
Global ITS's core objectives are centered on empowering businesses through digital transformation and operational excellence, specifically within the BFSI sector. Key goals include streamlining processes, significantly enhancing customer experiences, and achieving sustainable growth for its clientele. The company actively develops roadmaps with clients to meet these objectives.
Specialization Areas
Global ITS specializes in providing tailored IT solutions for various sub-sectors within the financial industry, including retail banking, commercial banking, private banking services, insurance providers, private equity, and investment banking. The company's unique value proposition lies in its deep expertise with Microsoft Dynamics 365, serving as a leading ERP and CRM partner. It integrates advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Blockchain, and Robotic Process Automation (RPA) into its offerings to enhance productivity and profitability for clients.
Target Markets
The primary target markets for Global ITS are the Banking, Insurance, Fintech, and Investment industries. The company has a global presence, with 11 offices located in Bahrain, Saudi Arabia, UAE, Kuwait, Qatar, Oman, United Kingdom, Jordan, India, Pakistan, and Singapore, indicating a broad reach across these financial sectors internationally.
2. Financial Overview
Funding History
Global ITS is a private company, and specific funding rounds or investments directly associated with the company have not been publicly announced. Its annual revenue information is not publicly disclosed.
3. Product Pipeline
Global ITS offers a comprehensive suite of industry-specific solutions built upon the Microsoft Dynamics 365 platform:
G Bank Solution: This solution encompasses BankCRM for customer relationship management, Collection for managing receivables, and an Enterprise GL (General Ledger) tailored for banking operations to provide a holistic banking platform.
G Insure Solution: Designed for the insurance industry, it includes InsureERP for enterprise resource planning, InsureCRM for customer relationship management, and InsureChannels for managing various communication and sales channels.
G Invest Solution: This comprehensive investment solution features InveEquity for equity management, InveTreasury for treasury operations, InveWealth for wealth management, InvePropertyLease for managing property leases, InveMonitoring for overseeing investment performance, and InveCashflow for cash flow analysis.
G Risk Solution: Focusing on governance, risk, and compliance, this solution covers risk management, regulatory compliance, third-party risk assessment, audit functionalities, and corporate governance frameworks.
G HRMS Solution: A comprehensive human capital management suite, it includes G-HR for human resources, G-Payroll for payroll processing, G-Attendance for time and attendance tracking, G-Career Portal for recruitment, G-ESS for employee self-service, and G-Admin for administrative tasks.
4. Technology & Innovation
Technology Stack
Global ITS distinguishes itself through its deep expertise and strategic partnership with Microsoft Dynamics 365, acting as a premier ERP and CRM partner. Its core platforms are built upon this robust ecosystem. The company leverages advanced technologies including Artificial Intelligence (AI), Machine Learning (ML), Blockchain, and Robotic Process Automation (RPA) to develop innovative solutions. Its technical capabilities extend to creating smart automation, building real-time dashboards, and developing cloud-native systems aimed at improving business agility and resilience. The company also requires technical skills in areas like C#, JavaScript, .NET, HTML, SQL Server, SSRS, and Power Platform experience in its workforce.
5. Leadership & Management
Executive Team
Bader Hashem: Serving as the Managing Partner, Bader Hashem is a key leader within Global ITS, guiding the company's strategic direction and operational execution within the IT solutions sector.
6. Talent and Growth Indicators
Hiring Trends and Workforce
Global ITS currently has approximately 74 employees. The company maintains a global presence with a distributed workforce operating across its 11 international offices. Current hiring trends indicate a focus on recruiting for specialized roles such as Microsoft Dynamics 365 ERP Functional Consultant and Project Manager – Dynamics 365 FinOps Implementation. These positions typically require strong technical skills in areas including C#, JavaScript, .NET, HTML, SQL Server, SSRS, and Power Platform experience. Celebrating over 16 years of operation, Global ITS demonstrates a stable and growing trajectory in the IT services sector, emphasizing its commitment to delivering transformative IT solutions.
7. Social Media Presence and Engagement
Digital Footprint
Global ITS maintains an active and strategic social media presence across platforms such as LinkedIn and Instagram. The company utilizes these channels to disseminate news, publish informative blogs, and share updates pertaining to its solutions and expertise in digital transformation for the BFSI sector. Social media is a key tool for community engagement and establishing thought leadership, aligning with its mission to be recognized as a trusted technology partner.
8. Recognition and Awards
Industry Recognition
Global ITS has garnered several prestigious industry recognitions and awards, highlighting its expertise and significant market presence:
Microsoft Inner Circle Award: The company received this esteemed award for both the 2023-2024 and 2024/2025 periods, recognizing its top-tier performance within the Microsoft partner ecosystem.
Microsoft Dynamics 365 Finance Specialization: Global ITS achieved this significant specialization in March 2024, notably becoming the first partner in the Middle East to do so.
Award for UAE Expansion: In September 2024, Global ITS was recognized with a prestigious award for its successful expansion and increased footprint in the UAE market.
GFH Award: The company received a GFH Award in 2018 for its contributions.
Innovation Showcase: Global ITS showcased its latest innovations at LEAP 2025's Microsoft Hub, demonstrating its commitment to technological advancement.
9. Competitive Analysis
Major Competitors
Global ITS operates within a dynamic Bahraini ICT market that includes numerous regional and international IT service providers. Competitors in the broader Bahrain IT services market encompass companies offering custom software development, cloud computing, cybersecurity, IT consulting, and enterprise solutions like ERP and CRM.
Notable IT companies in Bahrain include:
Tkxel
SayG
FROM6
InfoPie Global IT Solutions W.L.L
Delloweb International
Sanara Infotech
Innosoft Solutions
Urbansoft
Syskode Technologies
Biztech Computer
Murtadha IT
Deverra Technologies Co W L L
Plus.Development
These competitors often focus on digital transformation, cloud adoption, cybersecurity investments, and the integration of AI and IoT solutions. Global ITS differentiates itself through its deep specialization in the BFSI sector and its robust strategic partnership with Microsoft Dynamics 365, which allows it to deliver highly tailored and integrated solutions.
10. Market Analysis
Market Overview
The Bahrain ICT market is experiencing significant expansion, with an estimated size of approximately $4.29 billion in 2026. Projections indicate substantial growth to $9.18 billion by 2031, demonstrating a Compound Annual Growth Rate (CAGR) of 16.45% between 2026 and 2031. The IT services segment is a primary driver of this growth, with a projected CAGR of 10.92% through 2031, propelled by increasing demand for cloud, cybersecurity, and consulting services.
Key drivers for the Bahrain ICT market include government initiatives like Vision 2030, which actively promotes digitalization across all sectors. Substantial investments in IT infrastructure, the expansion of 5G networks, growing fintech adoption, increased digital literacy, and strong government support for Small and Medium-sized Enterprises (SMEs) further fuel market growth. Cloud computing and the adoption of IoT solutions are prominent trends transforming business operations. There is also an expanding focus on cybersecurity and data privacy, which is generating demand for advanced security solutions. While large enterprises currently hold a larger market share (58.05% in 2025), SMEs are rapidly growing with an 11.85% CAGR to 2031, supported by subsidies and simplified SaaS adoption. The BFSI and IT & Telecom sectors are anticipated to lead market adoption due to their heavy reliance on technology and data-driven operations.
11. Strategic Partnerships
Global ITS’s primary strategic collaboration is its robust partnership with Microsoft, which is fundamental to its ability to deliver solutions built on Microsoft Dynamics 365. These collaborations are crucial for strengthening the company's market position and innovation capacity.
Partner Organization: Microsoft
Nature of Partnership: Deep strategic alliance as a leading Microsoft Dynamics 365 ERP and CRM Partner.
Strategic Benefits: Enables Global ITS to leverage the comprehensive Microsoft ecosystem, develop industry-specific solutions, and access the latest technological advancements, ensuring competitive offerings.
Partner Organization: Solidarity Bahrain
Nature of Partnership: Successful collaboration involving the implementation of a comprehensive Microsoft Dynamics 365 CRM solution.
Strategic Benefits: This partnership enhanced customer experience, operational efficiency, and overall business performance for Solidarity Bahrain, demonstrating Global ITS's role as a trusted technology partner in driving digital transformation within the insurance industry.
Global ITS actively seeks to form alliances that empower financial institutions with new digital initiatives and cloud migrations, further expanding its collaborative network.
12. Operational Insights
Global ITS operates with a strong differentiation strategy, fundamentally focused on the BFSI sector and leveraging its deep expertise in Microsoft Dynamics 365. This specialized focus allows the company to develop highly specific industry solutions that effectively address the unique needs and stringent regulatory requirements of financial institutions. Its competitive advantage is derived from this specialized knowledge, its robust partnership with Microsoft, and its proficiency in implementing advanced technologies such as AI, ML, Blockchain, and RPA to drive digital transformation and operational efficiency for its clients.
By upholding a client-first approach, Global ITS aims to cultivate long-standing relationships and position itself as a strategic partner rather than merely a vendor. This strategy fosters continuous growth and expansion within its client base. The company’s global network of 11 offices provides a strong operational foundation, supporting its capability to deliver comprehensive services across various regions and adapt to diverse market demands.
13. Future Outlook
Strategic Roadmap
Global ITS is strategically positioned to capitalize on the escalating demand for digital transformation within the BFSI sector across its global operating regions. The company's future direction involves sustained investment in research and talent development to maintain its technological edge, particularly in rapidly evolving areas such as AI, ML, and cloud-native systems. Global ITS aims to further enhance its comprehensive ecosystem of digital platforms and business applications, continuously aligning with advancements in Microsoft technologies. By forging strategic partnerships, the company intends to expand its market reach and reinforce its commitment to being a trusted technology partner globally, enabling financial institutions to effectively navigate complex market changes and regulatory landscapes. Its strategic roadmap likely includes the continued development and implementation of intelligent automation and data-driven insights to boost business agility and resilience for its diverse clientele.
