GoTo: Company Market Research Report

Company Overview

Name

GoTo

Mission of the Company

GoTo aims to help people and businesses do their best work – simply and securely – from anywhere. They focus on making the remote working environment seamless and efficient through their reliable and advanced technology solutions.

Founded and By Whom

No information is available.

Key People in the Company

Chief Executive Officer: Rich Veldran

Chief People Officer: Meredith Hawkins

Chief Product and Technology Officer: Olga Lagunova

Chief Commercial Officer: Peter Mahoney

Chief Customer Officer: Scott Romesser

Chief Legal Officer and Secretary: Michael Donahue

Interim Chief Financial Officer: Nick Asadorian

Headquarters

No specific information on the location of the headquarters.

Number of Employees

More than 2,800 global employees.

Revenue

Nearly $1 billion in annual revenue.

Known For

GoTo is known for being one of the world's largest SaaS companies, providing innovative communication and remote IT tools.

Products

Communication and Collaboration

1. GoTo Connect

Description: A customizable business communication software designed to transform businesses with ease.

Key Features:

Business phone system with 100+ features.

Centralize conversations across digital channels.

AI-powered contact center solutions.

Seamless customer journey management.

IT Management & Support

2. GoTo Resolve

Description: All-in-one IT management and support software.

Key Features:

Remote support, RMM, IT asset management.

AI-powered omnichannel contact center solution.

Banking-grade encryption and zero-trust security.

3. Rescue

Description: Remote support tool for enterprise solutions.

Key Features:

Supports Mac, PC, or mobile devices.

Enhanced troubleshooting capabilities.

4. GoToMyPC

Description: Remote access software.

Key Features:

Access files, data, and applications securely from any device.

5. Central

Description: Remote access, monitoring, and management tool.

Key Features:

Comprehensive IT support for multiple devices.

6. Pro

Description: Secured access and file sharing software.

Key Features:

Secure data sharing across any network.

Remote Access & Support Specialized Products

7. Miradore

Description: Device management platform.

Key Features:

Manage and track Android, iOS, Windows, and macOS devices from one platform.

Training and Webinar Solutions

8. GoTo Webinar

Description: Advanced platform for hosting engaging webinars.

Key Features:

Host interactive webinars with detailed analytics.

Record events for future use.

9. GoTo Training

Description: Online training software.

Key Features:

Provides breakout rooms for hybrid learning.

Recent Developments

New Products Launched

GoTo Connect CX: A comprehensive suite of customer experience tools including new integrations, reporting, and attendant console.

New Features and Improvements

As of August 2024 Releases:

GoTo Contact Center:

WhatsApp Channel

AI Topic Flags

GoTo Connect:

Text-to-Speech AI Sound Clips

Call Transcriptions for Call Reports

Zendesk Integration

ServiceNow Integration

GoTo Meeting:

Closed Captioning (Beta)

Push-to-Talk

NGSS for Password-Protected Meetings

GoTo Webinar:

New standard webinar experience

Interprefy Integration

Branding Themes

Bulk Registration Enhancements

GoTo Customer Engagement:

Inbox Conversation History

Filter Conversations in Shared Inbox

Multiple Shared Inbox

New Partnerships

No specific information available on new partnerships.

Additional Enhancements

Multiple new and expanded integrations across its IT solutions suite.

Introduction of Software Asset Management for comprehensive IT asset visibility.

Conclusion

This highly detailed market research report on GoTo highlights its extensive suite of communication and IT management products, recent strategic developments, and the key leadership team driving the company's mission. GoTo continues to innovate with new features and product enhancements, solidifying its position as a leader in the SaaS landscape.