Gridspace Company Research Report

Company Overview

• Name: Gridspace, Inc.

• Mission: Gridspace is focused on creating cutting-edge AI voice technology to improve customer interactions, mainly targeted at contact centers.

• Founded: Formed as a collaboration between SRI Speech Labs and a team of engineers and designers experienced in voice technology.

• Key People:

• Evan Macmillan: CEO / Co-Founder, known for his entrepreneurial background and his role in founding Zappedy.

• Anthony Scodary: Engineer Head / Co-Founder, with a history at NASA's Jet Propulsion Laboratory.

• Nico Benitez: Engineer Head / Co-Founder, previously worked at OnLive focusing on cloud gaming technologies.

• Headquarters: Los Angeles, CA, with additional operations in San Francisco.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Notable For: Specializes in AI voice software and applied AI integrations for contact centers. Known for creating "Grace," a sophisticated AI agent that simplifies customer service tasks without requiring extensive vendor coordination.

Products

Virtual Agents

• Description: Offers AI-driven voice agents optimized for customer interactions in contact centers. These agents can handle complex questions, manage account updates, book appointments, collect payments, and more.

• Key Features:

• Customizable to rapidly deploy without the assistance of multiple vendors.

• Supports both inbound and outbound customer service operations.

• Allows for scalable customer engagement with substantial compliance and regulatory standards.

Contact Center AI

• Description: Automates customer insights and issue discovery from call transcripts using Sift Analytics.

• Key Features:

• Facilitates granular analysis of conversation data to drive marketing initiatives.

• Enhances operational efficiency by streamlining the handling of vast amounts of customer data.

Recent Developments

• New Products: No information on recent new product launches is available.

• New Features/Additions: No detailed information on recent features added to existing products.

• Partnerships: No information on new partnerships is available.

Additional Information

• Approach to AI: Gridspace stands out for its ability to deploy sophisticated voice AI at lower costs and efforts compared to traditional methods, allowing internal teams to manage AI without external vendor coordination.

• Scale and Reliability: The company's AI solutions cater to substantial contact center setups, supporting operations with over 20,000 seats, complying with vigorous regulatory and risk management standards.

• Team Background: The leadership team has deep academic roots with involvement from Stanford, MIT, and CMU, and a history of contributions to speech and language technology advances.

Security and Compliance

• Certifications: Certified PCI Level 1, SOC 2 Type 2, GDPR, HITRUST, and HIPAA, emphasizing the security and compliance rigor of their solutions.

• Data Protection: Ensures ownership and control of customer data, provides access controls and permission management, safeguarding data integrity and privacy.

Contact Information

• Address: 1375 E. 6th St. Unit 2, Los Angeles, CA 90021.

• Contact: For job inquiries, interested parties can email hiring@gridspace.com.

Conclusion

Gridspace is a forward-thinking company leveraging AI and voice technology to revolutionize customer interactions in contact centers. Their robust AI solutions allow faster deployment and greater customer satisfaction through advanced, automated voice agents like "Grace." Despite limited disclosure of financial data, their strategic leadership and technological prowess are well-established, positioning them as a key player in the AI-driven contact center landscape.