Company Research Report: HappyFox Inc.
Company Overview
- Name: HappyFox Inc.
- Mission: To bring "happy" back into the support function of organizations by focusing on agent productivity and customer satisfaction.
- Founded By: No information is available.
- Key People: Shalin Jain, CEO.
- Headquarters: Irvine, California, USA.
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known For: HappyFox is known for providing a robust SaaS support platform that includes a help desk ticketing system and an intuitively designed live chat software. It serves over 12,000 companies in more than 70 countries.
Products
- HappyFox Help Desk
- Description: An enterprise-grade ticketing system designed to streamline support processes and automate repetitive tasks.
- Key Features:
- Omnichannel ticketing from email, phone, chat, and more.
- Customizable knowledge base for customer self-service.
- SLA management and support analytics.
- Integrations with 50+ applications including CRM and project management tools.
- Multilingual support, task management, and agent scripting.
- HappyFox Chat
- Description: A live chat software for real-time customer communication aiming to enhance customer satisfaction.
- Key Features:
- Seamless integration with HappyFox Help Desk.
- Converts conversations to tickets.
- Access to customer information and chat transcripts within tickets.
- Assist AI:
- No specific product description is available.
Recent Developments
- New Products Launched: Assist AI, designed to automate repetitive tasks via conversational AI.
- Partnerships: HappyFox Chat’s integration with various CRM, project management, and other systems, allowing broad-spectrum communication management.
Testimonials
- Bill Bates, Director of Technology at Pinewood Private School: "HappyFox has changed our work lives."
- Martin Hartvigsen, Director, Global Technical Support at Jabra GN: "We consider HappyFox a one-stop shop for help desk software to support our global customer network."
Press Highlights
- HappyFox is praised for its design, ease of use, and comprehensive feature set, including automation processes and streamlining customer service.
Awards and Recognition
- HappyFox Help Desk rated as the Best Help Desk Software by PC Mag.
- HappyFox Chat voted top at launch on ProductHunt.
Contact Information
- Contact Sales: 1-949-535-2220
- Support Email: support@happyfox.com
Additional Insights
- HappyFox provides tools for customer support, IT operations, HR, and marketing, supporting integration with vast business applications and powerful automation features.
- While specific financials and employee numbers are not available, the company’s global reach and comprehensive product suite suggest a significant presence in the help desk software market.
This report was compiled based on available data and existing resources. Some areas may lack full details due to the constraints on available information.
