Harris & Harris, Ltd. is a leading accounts receivable management and customer care firm headquartered in Chicago, Illinois. Established in 1968 by Samuel J. Harris, the company has grown into one of the nation's largest firms in its sector, offering first-party and third-party debt collection, third-party liability, and other complementary services through advanced onshore call centers. The company's mission is to provide respectful and compassionate debt collection services, treating consumers with dignity while effectively recovering at-risk revenue for clients. Harris & Harris operates across various industries, including healthcare, government, utilities, telecommunications, and financial services, maintaining a strong commitment to compliance and ethical practices.
Key Strategic Focus
Harris & Harris specializes in accounts receivable management, focusing on delivering customized solutions tailored to the specific needs of clients across multiple sectors. The company emphasizes the use of advanced technology and data analytics to enhance collection strategies and improve recovery rates. By investing in robust security measures and adhering to strict compliance standards, Harris & Harris ensures the protection of sensitive consumer data and maintains the trust of its clients.
Financials and Funding
In October 2019, Harris & Harris partnered with Clarion Capital Partners, a private equity firm, to support the company's growth initiatives and expansion of service offerings. This partnership has enabled Harris & Harris to invest in its employees, compliance, and technology infrastructure, further strengthening its market position.
Technological Platform and Innovation
Harris & Harris leverages a robust technological infrastructure to enhance its service delivery. The company's tech stack includes Google Analytics for data analysis, WordPress for content management, Salesloft for marketing automation, IBM technologies, and programming languages such as Python. These tools enable Harris & Harris to optimize processes, improve customer engagement, and maintain a competitive edge in the industry.
Leadership Team
The executive team at Harris & Harris comprises experienced professionals dedicated to driving the company's success:
- David Peters, President and Chief Executive Officer
- Holds an MBA from the University of Chicago Booth School of Business and a BS in Finance from DePaul University.
- Brings extensive leadership experience from various industries, including a tenure at Automatic Data Processing (ADP) as Divisional Vice President.
- Doug Black, Chief Financial Officer
- Holds a Master of Marketing and a BS in Accounting.
- Focuses on driving growth and strategic impact through financial leadership.
- Bryan Albertson, Chief Information Officer and Chief Information Security Officer
- Holds a BS in Management Information Systems.
- Leads technology innovation and strategic planning, ensuring data security and compliance.
- Jeff Endebak, General Counsel & Chief Compliance Officer
- Holds a JD and a BA in Criminology, Law & Justice.
- Ensures compliance with regulatory standards and maintains operational integrity.
- Cathy Tylutki, Chief Human Resources Officer
- Holds a BA from Creighton University.
- Focuses on fostering a positive company culture and employee engagement.
- Fatima Are Walker, Vice President of Operations
- Holds a Master of Marketing and a BS in Accounting.
- Leads operational efficiency and customer-centric strategies.
- Steve Solomon, Vice President of Operations
- Holds a degree in Business Management.
- Drives team performance and profitability in the service industry.
- Vince LoBianco, Vice President of Sales
- Holds a BBA.
- Leads business development and revenue growth through client partnerships.
- Matt Ernst, Senior Vice President of Information Technology
- Holds a BS.
- Oversees digital infrastructure and cybersecurity initiatives.
- Melissa Meyers, Vice President of Client Success
- Holds a Master of Project Management and a BS in Management & Operations.
- Ensures client objectives are met with precision and responsiveness.
- Todd Pierce, Vice President of Strategy & Analytics
- Holds a BS in Mechanical Engineering.
- Transforms complex data into strategic solutions for business success.
- Janice McGoldrick, Vice President of Revenue Cycle Management
- Holds a BBA in Business Administration and Management.
- Specializes in optimizing provider revenue patterns and cash flow improvements.
Competitor Profile
Harris & Harris operates in the competitive accounts receivable management industry, which includes several key players:
- FAMS Recovery Solutions
- Approximately 330 employees
- Revenue: $78.4 million
- Windham Associates
- Approximately 1,000 employees
- Revenue: $515.6 million
- Mercantile Adjustment Bureau
- Approximately 334 employees
- Revenue: $257.8 million
- Professional
- Approximately 170 employees
- Revenue: $87.6 million
- F.H. Cann & Associates
- Approximately 375 employees
- Revenue: $36.4 million
Strategic Collaborations and Partnerships
In addition to the partnership with Clarion Capital Partners, Harris & Harris has established significant collaborations to enhance its service offerings:
- Advocate Health Care
- A longstanding partnership focused on healthcare debt collection services.
- Volunteers of America
- A collaboration aimed at supporting social service initiatives.
Operational Insights
Harris & Harris differentiates itself through a commitment to ethical practices, compliance, and the use of advanced technology. The company's focus on treating consumers with respect and dignity has fostered long-term client relationships and a positive reputation in the industry. By continuously investing in technology and employee development, Harris & Harris maintains a competitive edge in the accounts receivable management sector.
Strategic Opportunities and Future Directions
Looking ahead, Harris & Harris aims to expand its service offerings and client base by leveraging its technological capabilities and industry expertise. The partnership with Clarion Capital Partners provides additional resources to invest in innovation and growth initiatives. By maintaining a focus on compliance, ethical practices, and customer-centric solutions, Harris & Harris is well-positioned to navigate the evolving landscape of the accounts receivable management industry.
Contact Information
- Website: www.harriscollect.com
- LinkedIn: Harris & Harris LinkedIn Profile
Harris & Harris continues to uphold the principles established by its founder, focusing on respectful and effective debt collection practices while embracing innovation and strategic growth.
