Market Research Report: Help AG
Company Overview
Help AG, the cybersecurity division of e& enterprise (formerly Etisalat Group), is a prominent provider of cybersecurity solutions, strategic consultancy, and information security services in the Middle East and Africa. Established in the Middle East in 2004, and later acquired by e& in 2019, Help AG has become a central player in the region's digital transformation and cybersecurity sectors.
Key Offerings and Services
Help AG operates with a vendor-agnostic methodology, focusing exclusively on providing client-centric cybersecurity solutions. Their service offerings encompass:
- Application Security
- Endpoint Security
- Network Security
- Managed Security Services (SOC as a Service, Vulnerability Management)
- Cyber Risk Management
- Infrastructure Penetration Testing
- Incident Response and Security Event Management
In 2021, they launched Help AG as a Service, providing comprehensive security solutions on a subscription basis. Additionally, the introduction of Cyber Edge X, a secure access service edge (SASE) offering, has further enhanced their service portfolio. Their latest launch, UNIFY, is the Middle East’s first integrated cyber defense platform, integrating visibility, collaboration, orchestration, and intelligent automation.
Infrastructure and Capabilities
Help AG boasts multiple state-of-the-art Security Operations Centers (SOCs) across the region, including a major facility in Riyadh established in 2022, and the largest Cyber Defense Center in the region situated on the 13th floor in Dubai. These facilities support 24/7 security monitoring and management, delivering services compliant with local data regulations.
Leadership
Stephan Berner serves as the CEO of Help AG, spearheading its expansion in the MEA region. With a focus on client-centric strategies and continuous innovation, Stephan aligns with Help AG's mission to secure digital infrastructures using cutting-edge cybersecurity solutions.
Strategic Partnerships
In 2022, Help AG formed a significant partnership with Microsoft, expanding its services to include Microsoft's suite of security products, such as Sentinel and Defender, which enhances their threat protection and security management capabilities.
Accomplishments and Recognitions
Help AG has received numerous accolades within the cybersecurity field. The State of the Market Report 2021 showcased their expertise in identifying and analyzing regional cyber threats, especially during the rise of DDoS and ransomware attacks. In 2023, they were awarded the UAE Company of the Year by Frost & Sullivan for their digital forensics expertise. Help AG has also been acknowledged by IDC MarketScape as a leader in Managed Security Services in the GCC.
Strategic Positioning
Help AG's commitment to maintaining a vendor-agnostic stance ensures that client security needs remain the primary focus. This approach, together with their proactive Managed Security Services, positions them as a trusted IT security advisor capable of monitoring and managing elaborate IT security infrastructures.
Competitor Landscape
Help AG faces competition from several regional and global firms, including:
- ValueMentor: Notable for its comprehensive security services and strategic risk reduction.
- CyberGate: Focuses on enhancing sector-specific cybersecurity postures.
- SYSCOM: Offers global IT solutions with a strong emphasis on cybersecurity and consultancy.
- Spire Solutions: Known for security architecture and critical threat intelligence services.
These competitors also emphasize managed security services, consultancy, and innovation, contributing to a competitive regional market.
Regional Presence and Reach
Headquartered in Abu Dhabi, UAE, Help AG leverages its strategic location to efficiently serve a wide variety of industries in the Middle East. Their ability to deliver strategic consultancy and a broad spectrum of cybersecurity services underscores their pivotal role in strengthening regional digital defense mechanisms.
Actionable Insights
Enterprises seeking partnerships or collaborations with Help AG may find them appealing due to their vendor-neutral stance and comprehensive cybersecurity solutions. Their industry recognition in digital forensics and cybersecurity services further validates their position as a reliable partner capable of addressing complex security needs.
Contact Information
- Email: info@helpag.com
- Phone: 800 435 724
With its robust infrastructure, strategic vision, and innovative portfolio, Help AG remains at the forefront of cybersecurity excellence, establishing itself as a leading partner for regional enterprises and government entities.
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This report has been compiled to provide a comprehensive view of Help AG's position in the cybersecurity market, detailing their offerings, achievements, and competitive landscape.
