Company Research Report: HelpDesk.tech

Company Overview

• Name: HelpDesk.tech

• Mission: To provide competent and friendly help desk technicians for Managed Service Providers (MSPs), integrating with their operations and enhancing their client support experiences.

• Foundation: No information is available

• Founders: No information is available

• Key People:

• Jason Brooks - CEO, Beanstalk Computing, San Diego, California (Partner Perspective)

• Orlando Hunter - CEO, LiquidMo, Irving, Texas (Partner Perspective)

• John Brenner - President, West Texas IT Consulting, Midland, Texas (Partner Perspective)

• Dylan Minter - President, Hantera, Brandford, Connecticut (Partner Perspective)

• Headquarters: 7815 North Palm Avenue, Suite 200, Fresno, California 93711

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: Providing white-labeled, competent, and friendly help desk support to MSPs, with a focus on seamless integration and customer satisfaction.

Products

Help Desk Services

• High-Level Description: Comprehensive help desk services designed for MSPs that aim to be an integral part of their partner's team, offering technical support and customer service that reflects the brand and quality of the partnering MSP.

Key Features:

• Starter Package:

• Concierge level intake service

• U.S.-based representatives available from 8:00 am to 5:00 pm

• PSA integration and spam call screening

• Inbound technical inquiries handling via phone, chat, and text

• Inbound sales opportunity management

• Outbound services including call backs and third-party support connections

• Surprise and delight customer service features like handwritten thank you cards

• Training for techs and staff, including webinars and in-person sessions

• Professional Package:

• Includes all Starter Package features

• Concierge level support through a small pod of assigned technicians

• Expert coordination by an internal mentor engineering team

• Extended support services including remote control operation

• Enterprise Package:

• Offers dedicated teams and preferred pricing

• Works directly with the partner’s specific technology stack

Recent Developments

• New Products Launched: No information is available

• New Features Added:

• Introduction of "Surprise and Delight" customer service initiatives, including personalized customer interactions and gift services

• New Partnerships: Testimonials indicate strong partnerships with companies like LiquidMo, Beanstalk Computing, WTITC, and Hantera, although specific new partnership deals are not detailed.

Additional Information

• The company emphasizes its unique selling propositions: complete white-label services, rapid response times, and maintaining the reputation of its partners through seamless integration and support.

• HelpDesk.tech guarantees non-compete policies to ensure partners' market security.

• They provide an onboarding period free of charge for the first 30 days which focuses on establishing integration and understanding partner requirements.

This report aims to encapsulate the essence and operational strategy of HelpDesk.tech based on the available data, focusing on its mission to enhance MSPs' capabilities through effective partnership models.