Overview
HenderCare is a prominent provider of disability support and aged care services operating throughout Australia. Established in 2005, the company offers a robust range of services including home care, nursing, assistive technology support, and allied health services. It focuses on delivering high-quality and responsive care tailored to individual needs, available 24/7. Headquartered in Adelaide, HenderCare has a significant presence in Melbourne, Sydney, Perth, and Brisbane, indicating a strong national footprint. As part of South Australia's largest locally-owned HR services firm, Hender Consulting, HenderCare's strategic alliances enhance its market position.
Services and Offerings
HenderCare's services encompass both aged care and disability support, structured to cater to varying needs over short or long-term periods. As a Registered NDIS Provider, an Approved Home Care Package Provider, and a provider of the Commonwealth Home Support Programme (CHSP), HenderCare delivers bespoke solutions to accommodate the unique requirements of its customers. The company actively engages in staffing solutions for other providers, emphasizing its capacity to deploy qualified personnel swiftly for both immediate and long-term engagements.
Leadership and Management
In July 2024, Emma Hinchey was appointed as the new Chief Executive Officer (CEO) of HenderCare. Emma brings extensive experience and a proven leadership track record in the community care sector. Her appointment marks a new chapter for the company following the tenure of Amanda Blight, the founding CEO, who led the company passionately for two decades.
Employee and Growth Statistics
With an estimated revenue of $198.1 million per year, HenderCare employs approximately 587 staff members. The company has experienced a 7% growth in its workforce over the last year, and its revenue per employee is estimated at approximately $337,500. This growth underscores the company’s expanding operations and its ability to maintain competitive revenue metrics in the healthcare sector.
Strategic Initiatives and Modernization
HenderCare is committed to being the most trusted community care provider in Australia, with quality, safety, and environmental responsibility as high priorities. Recently, the company expanded its services by initiating adult Occupational Therapy services at a new office in Cheltenham, Victoria, highlighting its strategic growth and modernization efforts in service delivery.
Community Engagement
HenderCare is actively involved in community support and corporate social responsibility through the HenderCare Foundation, which aims at improving the lives of children and young people. The company recognizes the importance of supporting non-visible disabilities in the workplace and is dedicated to enhancing care systems for older individuals.
Financials and Competitors
HenderCare maintains a strong financial performance with significant annual revenue. It competes with other healthcare service providers such as:
1. Royal District Nursing Service (RDNS)
- Revenue: $71.6 million
- Core Services: Aged care services with a focus on home-based health solutions, operating under the new brand name Bolton Clarke.
- Employees: 241, with an 8% growth rate.
- Offerings: At-home support, retirement living, and residential aged care services.
2. Intrahealth
- Revenue: $7.3 million
- Core Services: Healthcare management software solutions, configuring programs like ERP, CRM, and finance systems.
- Employees: 34
HenderCare stands out in the competitive landscape alongside MIMS Australia ($26.2M revenue) and Victorian Cytology Service ($47.8M revenue), showcasing its prominent stature in the sector.
Strategic Insights
Market Position: HenderCare is a well-established leader in human resources within the healthcare sector, holding a substantial financial size compared to competitors. Its comprehensive health and personal support service offerings across multiple states, impressive financial metrics, and wide operational footprint distinguish it with a solid internal growth framework.
Growth Potential: With a steady 7% increase in its workforce, HenderCare displays a solid internal growth framework.
Competitive Advantage: HenderCare differentiates itself by providing a diverse range of services 24/7, enabling a timely response to service requests, setting it apart from competitors with more systematized, less flexible operations.
HenderCare leverages its expansive service range, client-focused service model, and strategic alliances under the Hender Consulting umbrella to provide a robust platform for continued growth and resilience in the dynamic healthcare market.