Hero Health Company Research Report

Company Overview

• Name: Hero Health

• Mission: To empower clinicians, administrators, and patients with the best digital tools possible that integrate with existing systems and match expectations, with the aim to connect clinicians and patients better.

• Founded: The journey began with 1 site in 2018.

• Founders: No information is available.

• Key People: No information is available.

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Hero Health is known for being a communication platform used by NHS primary care providers to correspond with their patients. It is particularly recognized for its online consultation, appointment booking, and messaging features, and is regarded as an affordable alternative to Accurx.

Products

Hero Health Platform

• Description: A comprehensive patient engagement platform designed for healthcare providers, particularly NHS primary care clinicians, administrators, and managers. It allows for seamless provider-patient communication through various modalities.

• Key Features:

• Individual Messaging: Allows contacting individual patients via SMS or email and sending attachments, booking appointments, completing questionnaires, or submitting one-time replies.

• Batch Messaging: Enables messaging to entire patient cohorts to book appointments, complete forms, and engage through automated communication.

• Appointment Booking: Facilitates powerful online booking via practice websites or through SMS/email.

• Care Navigation & Triage: Configures a digital front door for online consultations and service access, embedded directly into practice websites.

• Electronic Prescribing: Integrates with existing systems for seamless prescription management.

Recent Developments

• Recent Developments: Hero Health has integrated with the NHS' IM1 program, achieved Cyber Essentials Plus certification, and is in the process of accrediting to the ISO27001 standard. They are also listed on the GCloud-13 framework and recognized as an EMIS Web Elite Partner.

• New Products Launched: No specific new products are mentioned.

• New Features Added:

• Integration with NHS GP primary care systems such as EMIS Web and Systm1.

• Configuration to allow patients to initiate contact, such as submitting care navigation requests or online appointment booking.

• New Partnerships:

• GP Automate: Automates repetitive administrative and clinical tasks.

• Doctaly: Utilizes WhatsApp for optimizing patient engagement.

• Hippo Labs: Transforms practice's proactive care.

• eConsult: Provides clinically validated online consultations.

• Engage Health: Offers efficient online consultations.

Organizational and Market Impact

• Security and Privacy: Hero Health prioritizes security, leveraging Cyber Essentials Plus certification, integrating with NHS frameworks, and has undertaken steps to achieve ISO27001 accreditation.

• Market Position: Hero Health is a prominent player driven by a comprehensive suite of tools for patient engagement, especially recognized within the NHS landscape.

• Solution Providers: Offers dedicated solutions for various healthcare roles including PCN directors, digital transformation leads, administrators, practice managers, and clinicians.

Certifications and Accreditations

• Certifications: Cyber Essentials Plus, listed on GCloud-13.

• Partnerships: Collaborates with EMIS, Signature Rx, Stripe, GP Automate, Doctaly, Hippo Labs, eConsult, and Engage Health.

This report provides a comprehensive overview of Hero Health, focusing on their market position, product offerings, recent developments, and integrations within the healthcare sector.