Company Research Report: Home Care Delivered, Inc.

Company Overview

• Name: Home Care Delivered, Inc. (HCD)

• Mission: To help people live with confidence and dignity by providing essential medical supplies through reliable insurance coverage.

• Year Founded: 1996

• Founder: Gordy Fox. The creation of HCD was motivated by Gordy Fox's personal experiences in caregiving and the challenges associated with obtaining medical supplies.

• Key People:

• Current CEO: Gayle Devin (effective November 27, 2023)

• Founder & Chairman of the Board: Gordy Fox

• CFO: James Jarrett

• Vice President of People and Culture: Maggie Smith

• Headquarters: 11013 West Broad St, 4th Floor, Glen Allen, Virginia 23060

• Number of Employees: No information is available.

• Revenue: No information is available.

• Company Recognition: Known for providing direct-to-patient medical supplies and having top industry standings in customer service and satisfaction.

Products

• Product Categories Offered:

• CGM & Diabetes Supplies

• Description: Includes blood glucose monitors, testing strips, and Continuous Glucose Monitors (CGMs).

• Key Features: Industry-leading customer service, support from a specialized clinical care team.

• Incontinence

• Description: Varied products with different absorbencies and sizes to ensure a perfect fit and discreet protection.

• Urology

• Description: Includes catheters and drainage bags to support daily urological needs.

• Wound Care

• Description: Offers supplies ranging from basic dressings to advanced hydrocolloid dressings.

• Ostomy

• Description: Supplies for managing ostomy needs, including pouches and accessories.

• Additional Supplies

• Description: Includes medical equipment like blood pressure monitors and breast pumps.

Recent Developments

• CEO Appointment (November 2023): Gayle Devin appointed as Chief Executive Officer while Gordy Fox transitions to Chairman of the Board. This appointment is aimed at bolstering HCD’s growth and operational expansion.

• New CFO (January 2025): James Jarrett joins as Chief Financial Officer, bringing extensive financial management experience to support strategic growth.

• Vice President of People and Culture (July 2024): Appointment of Maggie Smith highlights HCD's focus on enhancing people management and company culture.

• Acquisitions:

• Acquisition of Medline Industries, LP’s DMEPOS supplier business unit.

• Acquisition of United Medical Providers, enhancing the strategic urology segment.

• Awards and Recognition:

• 2022 Top Workplace by Richmond Times-Dispatch.

• Multiple culture awards on a national scale.

• Other Recent Appointments:

• Joseph Bidjoka as Vice President of Mergers and Acquisitions.

• Michael Neiffer as Senior Director of Customer Service.

• Robert S. Taylor as Senior Director of Sales Operations.

• Daenna Gidwani as Vice President of Payer Relations.

• Customer Satisfaction Metrics: HCD boasts a top 1% Net Promoter Score in the industry, with a historical customer satisfaction rate above 95%.

Conclusion

Home Care Delivered, Inc. continues to focus on enhancing its leadership team and optimizing its operations to sustain its position as a leader in medical supplies. With strategic acquisitions and leadership changes, the company is set on driving growth and ensuring the highest standard of customer service. The emphasis on customer-centric services and supply chain efficiency highlights HCD's dedication to its mission and values.