Company Profile: Hospice of Surry County Inc. dba Mountain Valley Hospice and Palliative Care

Background

Founded in 1983, Hospice of Surry County Inc., operating as Mountain Valley Hospice and Palliative Care (MVHPC), is a nonprofit organization dedicated to enhancing the quality of life for individuals with limited life expectancy and their families. Serving an 18-county region across North Carolina and Virginia, MVHPC provides comprehensive hospice and palliative care services, emphasizing compassionate, patient-centered care. The organization's mission is to create the best experience for those facing serious illness—every patient, every family, every time.

Key Strategic Focus

MVHPC's strategic focus centers on delivering high-quality, compassionate care tailored to the unique needs of each patient and family. The organization offers a range of services, including:

• Hospice Care: Comprehensive end-of-life care provided in various settings, such as private homes, long-term care facilities, assisted living facilities, hospitals, and dedicated hospice inpatient units.

• Palliative Care: Consultative services aimed at managing pain and symptoms for patients with serious illnesses, regardless of prognosis.

• Specialized Programs:

• Kids Path Program: Pediatric hospice and palliative care services.

• We Honor Veterans Program: Tailored care for veterans.

• Pet Peace of Mind Program: Support for patients with pets during their care journey.

MVHPC operates two inpatient facilities:

• Joan and Howard Woltz Hospice Home: A 25,000-square-foot, 20-bed facility located in Dobson, NC, serving Surry, Yadkin, and surrounding counties.

• SECU Hospice Care Center: Located in Yadkinville, NC, providing inpatient hospice services.

These facilities offer homelike settings with state-of-the-art amenities to ensure comfort for patients and their families.

Financials and Funding

As a 501(c)(3) nonprofit organization, MVHPC relies on a combination of program service revenue, contributions, and fundraising activities to fund its operations. In the fiscal year ending September 2023, the organization reported:

• Total Revenue: $38,638,479

• Total Expenses: $38,924,111

• Net Assets: $14,050,400

The majority of revenue (97.3%) was derived from program services, with contributions accounting for 2.1%.

Leadership Team

MVHPC's leadership team comprises experienced professionals dedicated to the organization's mission:

• Tracey Dobson: Chief Executive Officer/Director

• Glenn D. Golaszewski: Chief Medical Officer

• Michael Capriola: Medical Director

• Barry S. Dowell: Chief Financial Officer

• Angela Cagle: Chief Human Resources Officer

These leaders bring extensive experience in healthcare administration and clinical services, guiding MVHPC's strategic initiatives and ensuring the delivery of high-quality care.

Competitor Profile

Market Insights and Dynamics

The hospice and palliative care industry in North Carolina is characterized by a growing demand for end-of-life care services, driven by an aging population and increased awareness of hospice benefits. The market is competitive, with several nonprofit organizations providing similar services across overlapping regions.

Competitor Analysis

Key competitors in the region include:

• Trellis Supportive Care: Based in Winston-Salem, NC, Trellis offers hospice and palliative care services with a reported revenue of $37.3 million and assets totaling $45.6 million.

• Hospice of Cabarrus County: Provides hospice care services with a revenue of $9.5 million and assets of $7.4 million.

These organizations, like MVHPC, focus on delivering compassionate end-of-life care and have established strong community ties within their respective service areas.

Strategic Collaborations and Partnerships

MVHPC has engaged in significant collaborations to enhance its service offerings:

• SECU Foundation Partnership: In April 2009, the SECU Foundation provided a grant to assist in constructing the Joan and Howard Woltz Hospice Home, a 20-bed facility serving Surry, Yadkin, and surrounding counties.

These partnerships have been instrumental in expanding MVHPC's capacity to provide comprehensive hospice care services.

Operational Insights

MVHPC's strategic considerations include:

• Community Engagement: Active involvement in community events and educational programs to raise awareness about hospice and palliative care services.

• Volunteer Programs: Utilization of trained volunteers to provide companionship, run errands, and offer bereavement support, enhancing the breadth of services offered.

• Fundraising Initiatives: Operation of thrift stores, such as The Humble Hare, to generate additional revenue supporting patient care services.

These operational strategies contribute to MVHPC's ability to deliver high-quality care while maintaining financial sustainability.

Strategic Opportunities and Future Directions

Looking ahead, MVHPC aims to:

• Expand Service Areas: Increase outreach to underserved regions within its 18-county service area.

• Enhance Specialized Programs: Develop and expand programs tailored to specific populations, such as pediatric patients and veterans.

• Leverage Technology: Implement telehealth services to provide remote consultations and support, improving accessibility for patients and families.

By focusing on these strategic initiatives, MVHPC seeks to strengthen its position as a leading provider of hospice and palliative care services in North Carolina and Virginia.

Contact Information

• Website: www.mtnvalleyhospice.org

• Social Media:

• Facebook: Mountain Valley Hospice and Palliative Care

• Twitter: @mtnvalleyhosp

• Instagram: @mtnvalleyhospice

For more information on services, volunteer opportunities, or ways to give, please visit the official website or contact MVHPC through their social media channels.