Company Research Report: iGLASS Networks

Company Overview

• Name: iGLASS Networks

• Mission: The mission of iGLASS Networks is to continuously improve the reliability, capability, and performance of customers' networks by operating as an extension of their team. This includes serving as experts in network operations and providing excellence in every aspect of business to exceed customer expectations.

• Year Founded: 1997

• Founders: Tim Bolden teamed up with Jack and George Woodring to form the company.

• Key People:

• Timothy Bolden, President

• Jeff Harrington, Director of Networking Operations

• Juan Batista, Senior VP of Business Technology

• Headquarters: 211 Commonwealth Ct, Cary, North Carolina, USA

• Number of Employees: No information is available

• Revenue: No information is available

• Reputation: iGLASS Networks is known for being a high-touch, boutique provider of outsourced Network Operations Center (NOC) services. Their expertise lies in network monitoring, alerting, reporting, and remediation services, ensuring the continuous availability and reliability of network infrastructure and applications.

Products and Services

iGLASS Networks offers a variety of monitoring and IT management services:

1. NOC as a Service

• Description: Provides 24x7 monitoring, detecting, and fixing of IT infrastructure outages.

• Key Features:

• 100% US-based staff located in North Carolina.

• Customized Internet portal for transparency and visibility.

• SOC 2 Type II audited ensuring security practices.

2. Network Monitoring Services

• Description: Comprehensive monitoring of network equipment and circuits to minimize downtime.

• Key Features:

• 24x7 monitoring of switches, routers, firewalls, and more.

• Outage remediation and proactive alerts.

• Customized runbook-based remediation.

3. Server Monitoring Services

• Description: Ensures the health and uptime of server infrastructure.

• Key Features:

• Monitoring of physical and virtual servers in data centers or cloud.

• Custom scripts and pollers for peak server condition.

• 24x7 event log monitoring and remediation.

4. Broadband Network Monitoring

• Description: Specializes in monitoring broadband networks like HFC and FTTx.

• Key Features:

• Monitoring of digital set-top boxes, modems, ONTs/ONUs, etc.

• Plans starting at $1,500/month for up to 10,000 CPE devices.

5. Application Monitoring Services

• Description: Detects and diagnoses application performance problems.

• Key Features:

• End-to-end monitoring with real-time visibility.

• Automated testing of application performance.

6. Website Monitoring Services

• Description: Proactive monitoring to ensure website performance.

• Key Features:

• 24x7 monitoring with synthetic transactions.

• Customizable monitoring tailored to business needs.

7. Runbook-Based Outage Remediation Services

• Description: Outsourced handling of predictable outages through predefined runbooks.

• Key Features:

• Development and maintenance of runbooks at no additional charge.

• Ability to perform tasks such as carrier ticketing, rebooting equipment.

Recent Developments

• SOC 2 Type II Recertification: iGLASS Networks has achieved a SOC 2 Type II audit recertification, verifying its commitment to security and high-quality service through internal controls and processes.

• Partnership with Lumos Fiber: iGLASS assisted Lumos Fiber in launching an Outsourced NOC in record time.

• Recent Partnerships and Acquisitions: iGLASS was acquired by ISPN Network Services, following a strategic investment by Align Capital Partners. This move was aimed at expanding capabilities and meeting growing customer demands.

Conclusion

iGLASS Networks stands at the forefront of comprehensive and customizable IT infrastructure monitoring services. They specialize in equipping organizations with the tools needed to maintain optimum network reliability and performance, supported by a track record of partnerships and industry-recognized certifications.