Company Research Report: Incident IQ

Company Overview

• Name: Incident IQ

• Mission of the Company: Incident IQ is committed to transforming K-12 workflows by digitizing service delivery to empower students, teachers, and support teams. The mission focuses on revolutionizing how schools manage operational support activities to better serve teachers and students.

• Founded: The platform was introduced in 2017 following an eighteen-month pilot period.

• Founders: No information is available.

• Key People:

• R.T. Collins - Chief Executive Officer

• Mike Hickey - Chief Financial Officer

• Jason Martin - Chief Technology Officer

• Bill Loller - Chief Product Officer

• Patrick Bennett - Chief Customer Officer

• Jacob Sorensen - Chief Revenue Officer

• Tiffany Mills - Chief Human Resources Officer

• Scott Braynard - Vice President, Sales

• Christopher Litzinger - Vice President, Engineering

• Jorgen Von Tangen - Vice President, Apps & Integrations

• Ryan Zeek - Vice President, Strategy

• Donato Latrofa - General Counsel

• Headquarters: 750 Glenwood Ave SE, Suite 320, Atlanta, GA 30316

• Number of Employees: Approximately 100 employees as of 2022

• Revenue: No information is available.

• What the Company is Known For: Incident IQ is known as a service management platform specifically built for K-12 school districts, providing solutions for asset management, help ticketing, human resources, facilities maintenance, and more. It supports mission-critical services for millions of students and teachers across the United States.

Products

• iiQ Assets: Supports the deployment, collection, management, and auditing of technology in classrooms. This facilitates transforming today's classrooms by providing robust asset management.

• iiQ Ticketing: Offers help ticketing solutions for K-12 institutions, making submitting, routing, and working on tickets more straightforward using enterprise-class tools built for schools.

• iiQ Resources: Manages inventory, check-in/out, and approvals for the wide range of instructional materials used in K-12 schools.

• iiQ Facilities: Provides modern facilities management software designed for K-12 school districts to streamline work orders and facility operations.

• iiQ Events: Facilitates management of room reservations, approvals, and preparation workflows with event booking tools tailored for K-12 environments.

• iiQ HR Service Delivery: Designed to address the unique challenges of K-12 human resources, managing district onboarding, offboarding, professional development, and more.

Recent Developments

• New Product Launches:

• iiQ Resources: Launched as a comprehensive solution aimed at instructional materials management.

• New Features Added to Existing Products:

• July 2024 Enhancements: Introduced a new Ticket Copy button, allowing users to create new templates with similar configurations easily.

• June 2024 Enhancements: Added depreciation fields on assets to aid in understanding asset depreciation and making repair vs. replacement decisions.

• May 2024 Enhancements: Launched Interactive Asset Mapping for IT and Facilities users, allowing the upload of building schematics and floor plans for enhanced management.

• Partnerships:

• In May 2024, Incident IQ partnered with Level Access to enhance digital accessibility, ensuring software meets or exceeds Web Content Accessibility Guidelines (WCAG).

• Awards and Recognition:

• Tech & Learning Awards of Excellence: Best of 2024: iiQ Resources won an award recognizing its significant contributions to the education sector, particularly in secondary education.

• Key Personnel Changes:

• Bill Loller joined the leadership team as Chief Product Officer in January 2025, bringing extensive experience in customer-centric product innovation and strategic growth.