Company Overview
InComm Product Control (formerly known as SIRAS) is a pioneering company specializing in solutions to manage product returns and mitigate retail fraud. Established in 1999, InComm Product Control utilizes innovative product tracking systems that employ unique identifiers, such as UPC and serial numbers, to monitor products throughout their lifecycle. This technological advancement enhances the precision of return validations and significantly reduces fraudulent return activities. The company is headquartered in Redmond, WA, and functions as a vital business unit under the InComm umbrella.
Services and Impact
InComm Product Control offers a comprehensive suite of services designed to help retailers and manufacturers diminish shrinkage and protect against fraudulent activities without compromising customer relationships. Central to their offerings is the ReturnFlex® system, which has yielded impressive outcomes according to various case studies:
- A personal audio devices manufacturer achieved a remarkable 1,700% ROI by employing ReturnFlex®, which effectively reduced counterfeit return rates by 90%.
- A fitness products manufacturer reported a 1,500% ROI, demonstrating how serialization and product tracking led to a rapid and profitable turnaround after initial financial losses due to fraudulent returns.
Notable Achievements
The efficiency of InComm Product Control's solutions in minimizing return fraud has been validated through executive testimonials across various industries. These endorsements underscore the platform's effectiveness in preventing return fraud and its significant influence on enhancing supply chain visibility and management, leading to notable cost savings and improvements in partner relationships.
Key Testimonials:
- A global consumer products company highlighted positive ROI and enhanced insight into consumer return trends.
- A Director at a U.S. consumer electronics company acknowledged significant savings and improved service delivery, facilitated by IPC’s unique serial number tracking.
Leadership and Key Personnel
The strategic direction at InComm Product Control is significantly influenced by leaders such as Kristin Secreto, who served as VP and General Manager, and Peter Junger, the founder and President. These individuals have been instrumental in driving InComm's innovative solutions that integrate seamlessly with retailers' point-of-sale systems.
Historical Context and Evolution
InComm Product Control originated in the late 1990s with a pioneering approach to product tracking developed in response to high return rates encountered by a video game manufacturer. The company expanded its capabilities following InComm's acquisition of SIRAS from Nintendo in 2014, now encompassing integrated technology solutions across more than 450,000 retail distribution points globally.
Competitor Profile
InComm Product Control operates in a competitive landscape that includes several technology-oriented competitors offering diverse solutions in product return management and other sectors.
Key Competitors
1. Happy Returns: Provides a seamless returns experience for e-commerce shoppers with a network of nearly 10,000 locations for box-free, label-free returns. Owned by UPS, it offers immediate refunds or exchanges, substantially cutting shipping costs for merchants.
2. Iliad Solutions: Specializes in testing and certification in the financial services sector, offering solutions such as real-time payments and financial message validation with over 25 years of experience.
3. BQMI: Focuses on managerial and technical services, mostly to the U.S. Federal Government including the Department of Defense. As an Economically Disadvantaged Woman-Owned Small Business, BQMI offers project management, cybersecurity, and data management services.
4. Tigersoft: An IT consultancy based in Rwanda, focusing on core banking systems, payment integration, and solutions for the educational sector.
5. Beam: Specializes in cloud-based technology to expedite the delivery of public benefits and emergency aid, supporting financial aid administration across 16 states with a focus on equitable access.
Financial Performance and Industry Position
InComm Product Control has an annual revenue of $2.4 million and a workforce of 24 employees. It ranks 38th among 91 competitors in its industry, indicating a strong presence yet highlighting the competitive nature and potential for growth.
Additional Insights
- The company's competitors include major financial service innovators like Stripe, Discover, and MoneyGram, emphasizing technology-driven financial solutions.
- Opportunities exist for strategic differentiation through enhanced customer service and innovative return management, which could bolster their market position and profitability.
- Industry trends suggest a growing role of technological integration and seamless user experiences in return management, presenting further potential for InComm Product Control to leverage its expertise.
Social Media Profiles:
LinkedIn: [InComm Product Control LinkedIn](https://www.linkedin.com/company/incomm-product-control)
