Company Research Report: Infobip

Company Overview

Name

Infobip

Mission of the Company

No specific mission statement is provided.

Founding Details

Founded: 2006

Founders: Silvio Kutić, Roberto Kutić, and Izabel Jelenić

Key People

Silvio Kutić: Chief Executive Officer

Izabel Jelenić: Chief Technical Officer

Roberto Kutić: Chief Operations Officer

Ivan Ostojić: Chief Business Officer

Headquarters

London, United Kingdom

Number of Employees

800+ engineers

Revenue

No specific revenue information is available.

Company Known For

Infobip is known for being a pioneer in communications technology, offering robust communication solutions, including messaging, voice, and email, for customer engagement. It operates the most powerful communication platform as a service (CPaaS) network in the world.

Products

Overview

Infobip provides a comprehensive portfolio of products aimed at customer engagement, cloud contact center solutions, chatbot building, and customer data platform functionalities. The company’s product suite supports organizations across various industries including finance, retail, healthcare, and telecoms.

Product Offerings

1. Moments

Description: A customer engagement platform designed to maximize ROI with omnichannel marketing campaigns.

Key Features: Code-free interface, high-performing campaign creation, supports SMS, email, and more.

2. Conversations

Description: A cloud contact center solution that enhances customer service.

Key Features: Personalization capabilities, empowers agents, improves operational efficiencies.

3. Answers

Description: Chatbot building platform aimed at automating customer support.

Key Features: No-code virtual assistant, supports multichannel, reduces costs.

4. People (Customer Data Platform)

Description: Enables connected customer experiences using data and insights.

Key Features: Advanced data management, insights for marketing teams.

5. Network APIs

Description: Allows secure and scalable communication interactions.

Key Features: Integration of SMS, MMS, email, and social media channels.

6. Authentication Tools

Description: Provides a cost-effective way to authenticate customers using multistep failover.

Key Features: Comprehensive security, ensures message delivery.

Recent Developments

New Products Launched

CPaaS X: New enhanced APIs to make Infobip’s platform more scalable and modular for various customer use cases.

New Features

Enhanced authentication tools and network APIs designed for increased security and developer integration capabilities.

Partnerships

Collaboration with Oracle to build a global omnichannel and chatbot integration.

Partnership with Telekom Business Europe for customer connectivity solutions.

Additional Information

Recognition

Named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS.

Included in Fast Company’s List of the World’s Most Innovative Companies 2024.

Customer Impact Examples

Nissan Saudi Arabia achieved a 71% increase in unique users with the deployment of a WhatsApp chatbot.

Uber was able to anonymize 90% of global calls through Infobip services.

Future Trends

Infobip anticipates that 95% of global businesses will leverage conversational solutions by 2025 and is positioned to support this transition with its leading-edge technologies.

Conclusion

This report provides a snapshot of Infobip’s offerings, leadership, and activities as of the latest available data. Please note some information, particularly financials, is not publicly disclosed and hence is unavailable.