Infocenter Company Profile

Background

Infocenter, established in 2017, is a leading ServiceNow Elite Partner specializing in strategy, professional, and managed services across the enterprise. The company's mission is to assist organizations in achieving digital transformation by leveraging the ServiceNow platform. Infocenter has garnered recognition for its deep industry expertise in sectors such as healthcare and life sciences, financial services, manufacturing, and telecommunications. In May 2024, Infocenter was acquired by Insight Enterprises, a Fortune 500 company, enhancing its capabilities and market reach.

Key Strategic Focus

Infocenter's strategic focus revolves around delivering comprehensive ServiceNow solutions through its PLAN, BUILD, MANAGE™ framework:

PLAN: RADIUS™ Strategy Workshops

Conducts cost-effective workshops led by domain experts to assess organizational needs, align internal teams, and establish budgets, setting the foundation for successful ServiceNow implementations.

BUILD: Implementation Services

Offers fixed-fee engagements to design and deploy ServiceNow applications rapidly, ensuring clients maximize their investment in the platform.

MANAGE: DEVSHOP™ Managed Services

Provides ongoing support and capacity to maintain optimal performance of ServiceNow environments, adapting to evolving organizational needs.

The company targets primary markets including healthcare, financial services, manufacturing, retail, energy and utilities, logistics, technology, service providers, and telecommunications.

Financials and Funding

As of October 2024, Infocenter reported annual revenues of approximately $300 million. The acquisition by Insight Enterprises in May 2024 signifies a strategic move to bolster Infocenter's service offerings and market presence.

Technological Platform and Innovation

Infocenter distinguishes itself through proprietary technologies and methodologies, including:

ATLAS® CRM

An end-to-end subscription management system facilitating processes from lead to cash, optimizing customer lifecycle management.

Coretex Excel Transform Engine™

Bridges functionality gaps in ServiceNow for formatted Excel templates, enhancing data management capabilities.

PHOENIX™ Configure Price Quote (CPQ)

Empowers sales teams with accurate quoting and pricing information, streamlining the sales process.

PIP™ Patient Interaction Platform

Utilizes ServiceNow's workflow engine to enhance call center capabilities with virtual chat, adhering to HIPAA regulations.

These innovations underscore Infocenter's commitment to delivering tailored solutions that drive operational excellence and digital transformation.

Leadership Team

Infocenter's leadership comprises seasoned professionals with extensive experience:

Michael Vadini, CEO

Founder of Infocenter, Vadini has a history of successful ventures, including Glew and SignUpGenius. His strategic vision has propelled Infocenter's rapid growth and industry recognition.

Carmen Vadini, CEO of Glew

While not directly part of Infocenter's leadership, Carmen Vadini manages Glew, allowing Michael Vadini to focus on Infocenter's strategic and financial initiatives.

The leadership team is dedicated to fostering innovation and delivering value to clients through strategic ServiceNow solutions.

Leadership Changes

In May 2024, Infocenter was acquired by Insight Enterprises. Post-acquisition, Infocenter operates as an independent unit within Insight, with Michael Vadini reporting to Dee Burger, Insight's North America president. The existing leadership team and employees have remained with the company, ensuring continuity in operations and client relationships.

Competitor Profile

Market Insights and Dynamics

The IT services and consulting industry is experiencing significant growth, driven by the increasing demand for digital transformation solutions. Organizations across various sectors are seeking partners to navigate complex technological landscapes, optimize operations, and enhance customer experiences.

Competitor Analysis

Infocenter operates in a competitive landscape with several notable players:

Accenture

A global professional services company offering a broad range of services in strategy, consulting, digital, technology, and operations.

Deloitte Consulting

Provides consulting services across various industries, focusing on strategy, analytics, and technology integration.

IBM Consulting

Offers business consulting services, including digital transformation, cloud services, and AI integration.

Cognizant

Specializes in IT services, including digital, technology, consulting, and operations services.

These competitors have established market presence and extensive service portfolios, positioning them as key players in the IT consulting industry.

Strategic Collaborations and Partnerships

Infocenter's acquisition by Insight Enterprises in May 2024 represents a significant strategic collaboration. This partnership enhances Infocenter's ability to deliver comprehensive ServiceNow solutions and expands its market reach. The integration aims to provide clients with unified cross-enterprise experiences and advanced workflow automation solutions.