Inform Billing Company Profile
Overview
Inform Billing is a UK-based, independent, and privately owned company that specializes in providing comprehensive billing solutions tailored for industries such as telecoms, IT, VoIP, M2M/IoT, and managed print resellers. Operating from Badger Farm Business Park in Hilton, Derbyshire, the company boasts over a decade of experience and serves more than 200 telecom and IT resellers, helping them maximize revenue and profitability.
Core Products and Services
Products
- Eclipse NG Billing Platform: A robust platform that offers accurate rating and verification, efficient daily call and charge importing, and extensive reporting capabilities.
- Enlighten Online Portal: Facilitates effortless online billing for clients, enhancing customer accessibility.
- API Integration: Provides flexible connectivity with existing systems to streamline billing processes.
Services
- Self-managed Billing: Enables clients to independently manage their billing processes, giving them autonomy and control.
- Bureau Billing: Offers cost-effective, expert-managed solutions by the knowledgeable staff at Inform Billing.
- Data Migration Support: Specializes in efficient project management for transitioning data from existing systems to the Eclipse NG platform.
Key Personnel
- Shaun Bodsworth: Managing Director and joint-founder, bringing almost 30 years of experience in telecoms, sales, billing, and management.
- Ellie Allseybrook: Business Development Director with a decade of service and a 10% ownership stake, crucial for strategic growth.
- Anna Calladine: Head of Billing Services with over 20 years in the telecoms sector, ensuring service excellence.
- Mark Dagley: Head of Technical Solutions, contributing 15+ years of telecom software development expertise.
- Clare Lai: Head of Product and Quality Assurance, steering product strategy and quality.
- Matt Bodsworth: Head of Operations, recognized for problem-solving skills and a Prince2 Practitioner certification.
- Sarah Keeling: Business Development Manager, overseeing the billing support team.
- Richard Morse: New Business Manager, specializing in ICT sector strategies and customer retention.
- Rachel Gardner: Marketing Manager with diverse experience from healthcare and construction sectors.
Strategic Insights
Inform Billing focuses on versatile billing solutions adaptively designed for the evolving needs of telecommunications and IT firms. The company showcases success through client case studies, indicating significant reductions in billing cycle times, such as Marston’s Telecoms halving their bill run time with the Eclipse NG platform. The firm's award-winning status, recognized by consecutive Best Billing Solution awards at the CNA Awards, highlights their commitment to excellence in product innovation and customer service.
Industry Partnerships
Inform Billing extends its market reach and service delivery through strategic partnerships with industry leaders, enhancing flexibility for resellers to choose preferred suppliers:
- Gamma: Enhances business communication through cloud telephony and UCaaS solutions.
- Wildix: Offers sales-boosting communication and collaboration solutions.
- Zest4: Provides flexible terms, automatic tariff testing, and simplified billing processes for heightened customer satisfaction.
- Jola: Focuses on IoT and mobile data solutions for MSPs, ISPs, and telecom resellers through a channel-only approach.
- The Layer: Utilizes a CRM platform to maximize leads, convert sales, and retain customers.
- TelcoSwitch: Offers a comprehensive suite of unified communication solutions.
- Voiceflex: Delivers communication solutions supporting diverse needs.
- Cellhire: Offers global mobile solutions facilitated by efficient business relationships.
- Giacom: Provides converged telecom, IT, and cloud solutions.
Competitor Landscape & Industry Analysis
Inform Billing navigates a competitive landscape dominated by diverse entities in the billing and invoicing software market, such as:
- Chargebee and Salesforce Revenue Cloud: Competitors in subscription management and revenue generation.
- Flexis and Newgen: Competitors in supply chain management, illustrating the range of market segments Inform Billing engages with.
- OneBill: Recognized for subscription management and direct competition in revenue management technology.
The billing solutions market has matured with numerous innovative platforms, but Inform Billing's strength lies in its strategic partnerships and integrated solutions catering to varied business needs. This comprehensive network strengthens their market position, offering clients an adaptable approach to modern billing.
Inform Billing’s strong focus on strategic partnerships and advanced billing solutions positions it as a leader in the industry, providing flexible and integrated billing solutions for telecom and IT firms. Their emphasis on technological integration and partnership collaboration strengthens their competitive advantage in the billing solutions domain.
