InfoSend, Inc. Company Profile

Background

Founded in 1996, InfoSend, Inc. is a privately held California corporation specializing in business process outsourcing services. The company focuses on processing and handling critical documents for various industries across the United States. By leveraging the latest technology, InfoSend offers flexible and secure solutions for organizations seeking outsourced data processing, printing, mailing, and electronic presentment and payment services. The company's mission is to significantly reduce clients' overhead costs while enhancing customer communication effectiveness.

Key Strategic Focus

InfoSend's strategic focus encompasses several core objectives:

Data Processing and Archiving: Transforming client data into formatted documents suitable for various delivery channels, including print, web, and telephone.

Print and Mail Services: Producing and distributing transactional documents such as statements and invoices, utilizing advanced printing technologies.

Electronic Billing and Payment Solutions: Offering electronic bill presentment and payment (EBPP) services, including web and telephone-based payment options.

These services cater to industries such as utilities, healthcare, government, financial services, and general business sectors.

Financials and Funding

As of August 2024, InfoSend reported annual revenues in the range of $10 million to $50 million. The company has achieved consistent profitability since its third year of operation and has grown organically without external investment capital.

Technological Platform and Innovation

InfoSend employs a combination of proprietary and licensed technologies to deliver its services:

Data Processing and Document Composition: Utilizing integrated platforms for data processing and document composition, enabling the creation of customized documents for various delivery channels.

Printing Technology: Transitioning from cut-sheet laser printers to advanced inkjet technology, such as the Ricoh Pro VC60000, to enhance production efficiency and image quality.

Electronic Billing and Payment Systems: Developing proprietary systems for electronic bill presentment and payment, supporting features like autoPay and paperless billing.

These technological advancements allow InfoSend to offer flexible and secure solutions tailored to client needs.

Leadership Team

InfoSend's leadership team comprises experienced professionals dedicated to the company's mission:

Mahmood Rezai: President and CEO, overseeing the company's strategic direction and operations.

Russ Rezai: President, focusing on client relations and service delivery.

Matthew Schmidt: Chief Operating Officer, responsible for managing daily operations and ensuring service excellence.

Roxana Weil: Executive Vice President, leading business development and strategic initiatives.

Competitor Profile

Market Insights and Dynamics:

The business process outsourcing industry, particularly in document processing and electronic payment solutions, is experiencing growth driven by organizations seeking cost-effective and efficient customer communication methods. The increasing adoption of electronic billing and payment systems reflects a trend towards digital transformation in customer interactions.

Competitor Analysis:

InfoSend operates in a competitive landscape with several notable companies:

360 Payment: Founded in 2011 and headquartered in Campbell, California, 360 Payment offers payment processing solutions, focusing on the automotive industry.

Plastiq: Established in 2012 in San Francisco, California, Plastiq provides a platform enabling businesses to pay expenses using credit cards, even where cards are not accepted.

Stripe: Founded in 2009 and based in South San Francisco, California, Stripe offers a comprehensive suite of payment processing solutions for online and in-person transactions.

These competitors vary in size, funding, and market focus, contributing to a dynamic and evolving industry landscape.

Strategic Collaborations and Partnerships

In November 2019, InfoSend expanded its operations by acquiring the transactional mail assets and business operations of SouthWest Direct, Inc. (SWD). This acquisition included SWD's transactional clients, equipment, and systems, as well as the retention of the majority of SWD's staff. The integration of SWD's operations into InfoSend's platform enhanced the company's service capabilities and geographic reach.

Operational Insights

InfoSend's strategic considerations include:

Client-Centric Approach: Emphasizing personalized solutions and high-quality customer service to maintain long-term client relationships.

Technological Investment: Continuously upgrading technology infrastructure to improve service efficiency and quality.

Geographic Expansion: Establishing multiple production facilities across the United States to ensure regional access to postal services and disaster recovery capabilities.

These strategies position InfoSend competitively within the industry.