Infoxchange Company Profile

Background

Mission and Vision

Infoxchange is a not-for-profit social enterprise dedicated to delivering technology solutions that promote social justice. With over 35 years of experience, the organization collaborates with community, government, and corporate partners to address significant social challenges, including homelessness, family violence, mental health, and disability support. Infoxchange's mission is to strengthen communities through the smart and creative use of technology, ensuring that no one is left behind in today's digital world.

Primary Area of Focus and Industry Significance

Operating across Australia and New Zealand, Infoxchange serves over 35,000 government and community services. The organization provides tools to improve efficiency and deliver greater impact, ranging from nationwide service coordination systems to IT advice for individual organizations. Through its work in digital inclusion and social innovation, Infoxchange empowers people experiencing disadvantage, driving social inclusion and creating stronger communities.

Key Strategic Focus

Core Objectives

Infoxchange's strategic focus centers on scaling its impact by supporting the for-purpose sector to better serve people in need and disrupt disadvantage through cross-sector collaborations leveraging its products, data, and expertise. The organization's three-year strategy (2021-2024) outlines the following social objectives:

• Digital Empowerment: Support people experiencing disadvantage to improve their lives through the use of technology.

• Sector Capability: Build the capability of the for-purpose sector to have greater impact in their communities through the use of technology.

• Collaborative Impact: Leverage products, services, and data expertise in cross-sector collaborations to improve outcomes for people experiencing disadvantage.

Areas of Specialization

Infoxchange specializes in several key areas:

• Digital Inclusion: Developing programs and tools to ensure equitable access to technology for all community members.

• Client and Case Management Systems: Providing solutions that enable organizations to manage client data securely and efficiently.

• Service Directories: Maintaining comprehensive databases of health, community, and welfare services to connect individuals with the support they need.

• Managed IT Services: Offering IT support and infrastructure services tailored to the needs of not-for-profit organizations.

Key Technologies Utilized

Infoxchange employs a range of technologies to deliver its services, including cloud-based platforms for client and case management, data analytics tools for service directories, and digital platforms for community engagement and support.

Primary Markets Targeted

The organization primarily targets the not-for-profit sector, community organizations, and government agencies across Australia and New Zealand, focusing on areas such as housing and homelessness, mental health, disability support, and disaster relief and recovery.

Financials and Funding

Funding History and Revenue

As a not-for-profit social enterprise, Infoxchange generates revenue through the provision of its products and services to the community sector. In the 2023 financial year, the organization reported a total turnover of $32.7 million, an increase of more than 8% from the previous year. Net revenue totaled $28.6 million.

Utilization of Capital

The organization has invested in several strategic initiatives funded from retained earnings, including next-generation product development, transformation of managed IT services, development of Ask Izzy Plus, strengthening people and work culture, capability and systems, and uplifting information security capability. The total investment in strategic initiatives (including capital expenditure) to date is $5,333,050.

Pipeline Development

Key Initiatives and Programs

Infoxchange has several key initiatives and programs in development:

• Digital Transformation Hub: Launched in 2021, this hub serves as a 'one-stop-shop' for Australian not-for-profits to build digital capability and resilience. Over 20,000 organizations have been helped by the hub since its commencement.

• Data Catalyst Network: An ambitious project launched in 2023 with support from the Paul Ramsay Foundation, aiming to break cycles of disadvantage through the innovative use of data. The network includes over 50 organizations across the not-for-profit, academic, and government sectors.

• Managed IT Services Expansion: The organization has more than doubled its number of managed IT services customers in the last two years, providing over 19,000 hours of tech support in the last year alone.

Timelines for Anticipated Milestones

While specific timelines for these initiatives are not publicly disclosed, Infoxchange's three-year strategy (2021-2024) indicates a commitment to scaling impact and achieving significant milestones within this period.

Technological Platform and Innovation

Proprietary Technologies

Infoxchange has developed several proprietary technologies:

• Client and Case Management System: A flexible system used by over 5,000 organizations to manage client data and improve service delivery. The system securely stores over 7.9 million client records.

• Service Directory: A dynamic database of over 430,000 health, community, and welfare service listings across Australia, powering platforms like Ask Izzy.

Significant Scientific Methods

Infoxchange employs data analytics and machine learning algorithms to analyze service usage patterns, identify gaps in service provision, and inform strategic decision-making.

AI-Driven Capabilities

The organization is exploring AI-driven capabilities to enhance service delivery, such as using natural language processing to improve search functionalities in service directories and implementing predictive analytics to anticipate service demand.

Leadership Team

Key Executive Profiles

• David Spriggs, Chief Executive Officer: David has been leading Infoxchange since 2010, driving the organization's vision of technology for social justice. He has extensive experience in the not-for-profit and technology sectors.

• Kate Hickman, Chief People Officer: Kate oversees the organization's human resources, focusing on fostering a positive and inclusive workplace culture.

• Alison Ramsay, Chief Technology Officer: Alison leads the technological strategy and development, ensuring the organization's platforms and services are innovative and effective.

Key Contributions

Under their leadership, Infoxchange has expanded its reach and impact, launching significant initiatives like the Digital Transformation Hub and the Data Catalyst Network, and enhancing its technological platforms to better serve the community sector.

Leadership Changes

In November 2022, Infoxchange appointed Elana Rubin AM as Chair of the Board, succeeding Morgana Ryan at the end of her term. Elana brings over 20 years of experience as a non-executive director across diverse sectors, reflecting a deep understanding of corporate social license and a commitment to diversity and social equity.

Competitor Profile

Market Insights and Dynamics

The not-for-profit technology sector in Australia and New Zealand is characterized by a growing demand for digital solutions that enhance service delivery and operational efficiency. Organizations are increasingly seeking technology partners that understand the unique challenges of the sector and can provide tailored solutions.

Competitor Analysis

Key competitors in the sector include:

• Adam Internet: With 390 employees and a revenue of $26.5 million, Adam Internet offers a range of IT services, including internet solutions and managed services.

• Confirm: Employing 129 staff and generating $27.4 million in revenue, Confirm provides software solutions for asset management and service delivery.

• Social Change Online: This organization focuses on digital solutions for social impact, with 92 employees and $18.5 million in revenue.

These competitors offer various technology services to the not-for-profit sector, each with a focus on enhancing operational efficiency and service delivery.

Strategic Collaborations and Partnerships

Significant Collaborations

Infoxchange has established several strategic partnerships to strengthen its market position and innovation capacity:

• Google, REA Group, and News Corp Australia: Collaborated to develop Ask Izzy, a mobile website connecting people in need with essential services.

• Paul Ramsay Foundation: Supported the launch of the Data Catalyst Network, aiming to break cycles of disadvantage through data innovation.

• Lord Mayor’s Charitable Foundation and Gandel Foundation: Founding partners of the Digital Transformation Hub, assisting not-for-profits in building digital capability.