Company Research Report: Ingrid

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Company Overview

• Name: Ingrid

• Mission of the Company: Ingrid was founded with a mission to create a world where shoppers and retailers have the freedom and flexibility to make shopping simple, stress-free, and a delivery-first delight — every single time.

• Founded: 2015

• Founders: Co-founded by Piotr Zaleski.

• Key People:

• Piotr Zaleski - Co-founder

• Thomas Glod - VP of Product

• Hanna Morell - Head of Partnerships

• Emiel Lutz - Country Manager in the Netherlands

• David Fisher - Head of Revenue Operations

• Headquarters: Sveavägen 21, 111 34 Stockholm, Sweden

• Number of Employees: 100+

• Revenue: No information is available.

• Known For: Ingrid is known for its delivery experience platform designed to effortlessly manage a multi-carrier delivery strategy, simplifying shipping, reducing costs, and offering more delivery options for e-commerce businesses globally.

Products

Delivery Experience Platform

Ingrid unites experience, profitability, and operations in one toolbox by providing an integrated delivery solution that enhances the entire customer journey.

Key Products and Features:

1. Delivery Checkout:

• Seamless integration of delivery options at the point of sale.

• A/B testing capabilities to optimize delivery strategies.

• Enhances customer satisfaction by aligning delivery options with consumer preferences.

2. Delivery Tracking:

• Provides real-time tracking updates to consumers.

• Reduces support issues through transparent communication.

• Offers a branded tracking page to keep customers engaged.

3. Delivery Insights:

• Data-driven insights into customer behaviors and delivery performance.

• Helps retailers refine delivery strategies based on actionable data.

4. Delivery Experiments:

• Allows testing of different delivery setups to optimize outcomes.

• Enables data-driven decision making by testing various aspects like pricing and carrier selection.

5. Transport Automation:

• Streamlined booking and management of delivery orders.

• Integrates with over 300 carriers for flexible delivery solutions.

6. In-store Fulfillment:

• Converts physical stores into fulfillment centers.

• Supports local delivery options like same-day and in-store pickups.

7. Returns & Exchanges:

• Simplifies return processes with automation.

• Provides insights into return data to optimize operations.

Recent Developments

• New Integrations: Ingrid has integrated with several platforms to enhance user experience, including partnerships with Voyado, Walley, Avensia, and others.

• Branding: Ingrid revealed new branding to solidify its position as a leader in delivery innovation.

• Product Expansions: Introduced delivery experiments to enable retailers to test various delivery configurations.

• Growth: Expanded presence with new offices and key hires, aiming to be the European leader in e-commerce delivery experience.

• Partnerships: Entered into strategic partnerships with key retailers like Paul Smith, Syster P, and Kronans Apotek to optimize their delivery operations.

Conclusion

Ingrid continues to redefine e-commerce delivery with a focus on enhancing customer experience and providing retailers with advanced tools to manage their logistics efficiently. Through ongoing innovation and strategic partnerships, Ingrid is poised to lead the delivery-first retail revolution globally.