InsureandGo UK Company Profile

Background

Company Name: Insure & Go Insurance Services Limited

Trade Name: InsureandGo

Industry: Insurance

Founded: 2000, Braintree, Essex, United Kingdom

Headquarters: Southend-on-Sea, United Kingdom

Number of Employees: Approximately 150

Website: insureandgo.com

InsureandGo is a British travel insurance company dedicated to making travel insurance accessible to a broad audience. The company offers policies regardless of age, considers various medical conditions, and covers over 50 adventure activities as standard. With over 20 years of experience, InsureandGo has provided coverage to more than 27 million travelers.

Key Strategic Focus

InsureandGo specializes in travel insurance, offering a range of products including single trip, annual multi-trip, backpackers, cruise, over 65’s, winter sports, and coverage for pre-existing medical conditions. The company's strategic focus is on providing comprehensive and reliable insurance cover, ensuring customers have the best possible protection during their travels. This commitment is evidenced by their policies receiving 'Best Buy' status from Which? in 2024.

Financials and Funding

As of November 2024, InsureandGo UK's annual revenue was estimated to be between $50 million and $100 million. The company has undergone several ownership changes:

2010: Acquired by Spain's Mapfre Asistencia.

2021: Purchased by AllClear Travel Insurance.

2024: Acquired by NSM Insurance Group.

These acquisitions have aimed to broaden and diversify the customer base, enhance operational efficiency, and strengthen market position.

Technological Platform and Innovation

InsureandGo leverages a robust technological infrastructure to enhance customer experience and operational efficiency. The company's tech stack includes:

Hotjar: For analytics and user behavior insights.

Cloudflare: For content delivery and security.

MySQL: For database management.

Alpine.js and YUI: For front-end development.

Trustpilot: For online review management.

Ubuntu: As the operating system.

HSTS: For security enhancements.

These technologies support the company's commitment to providing a seamless and secure online experience for customers.

Leadership Team

InsureandGo's leadership team comprises experienced professionals dedicated to driving the company's strategic objectives:

Chris Rolland: Chief Executive Officer

Cameron Jack: Chief Finance Officer

Nikki Hunt: Chief Technical Officer

David Gomez: Insurance Director

Sarah Collinson: Business Development Director

Marie Carter: Head of Pricing

Bhavek Rughani: Head of Marketing

Steve Ingle: UK Finance Director

Linda Davis: Head of Operations

Garry Nelson: Head of Corporate Affairs

Louise Parker: Head of HR

This team brings a wealth of experience in the insurance industry, focusing on innovation, customer service, and operational excellence.

Leadership Changes

In 2021, following the acquisition by AllClear Travel Insurance, InsureandGo underwent strategic changes to align with the new ownership's objectives. The leadership team has been instrumental in steering the company through these transitions, focusing on growth and customer satisfaction.

Competitor Profile

Market Insights and Dynamics

The UK travel insurance market is competitive, with several key players offering a range of products. InsureandGo's focus on comprehensive coverage and customer service positions it as a significant player in this market.

Competitor Analysis

InsureandGo's primary competitors include:

Staysure: Specializes in travel insurance for the over 50s, offering single trip and annual multi-trip covers.

AllClear Travel Insurance: Provides affordable travel insurance with superior COVID cover and Defaqto 5-star rated products.

Comparethemarket.com: Offers a platform to compare various insurance products, including travel insurance.

Gocompare.com: Provides comparison services for insurance quotes, including travel insurance.

Moneysupermarket.com: Offers comparison services for over 40 products, including travel insurance.

These competitors focus on various aspects such as age-specific coverage, comprehensive policies, and comparison services, contributing to a dynamic and competitive market landscape.

Strategic Collaborations and Partnerships

In November 2021, InsureandGo announced plans to create at least 70 new local jobs as part of its expansion following the pandemic. This initiative aimed to strengthen the company's operations and contribute to the local economy.

Operational Insights

InsureandGo's strategic considerations include enhancing operational efficiency and profitability. The company has been recognized for its efforts in boosting operational efficiency and enhancing profitability, as highlighted in the Insurance Times Awards 2024.

Strategic Opportunities and Future Directions

InsureandGo's strategic roadmap focuses on expanding its customer base, enhancing product offerings, and leveraging technological innovations to improve customer experience. The company's recent acquisitions and leadership changes position it to capitalize on growth opportunities in the travel insurance market.