Integrated Care 24 (IC24) Company Profile

Background

Overview

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise dedicated to providing high-quality, integrated urgent and unscheduled healthcare services across the South and East of England. Established in the early 1990s, IC24 has evolved from a small group of GP cooperatives into a significant provider, serving over six million patients annually.

Mission and Vision

Mission: To deliver responsive, safe, and high-quality urgent healthcare at the right time and place, supporting patients to live their lives to the fullest.

Vision: Transforming lives through innovative and compassionate healthcare services.

Primary Area of Focus

IC24 specializes in integrated urgent and unscheduled care, including GP-led out-of-hours services and 24/7 NHS 111 coverage. The organization operates across multiple regions, including Kent, Brighton and Hove, East and West Sussex, Mid and South Essex, and Norfolk and Waveney.

Industry Significance

As a not-for-profit entity, IC24 reinvests any surplus directly back into its services and staff, enhancing the NHS family and contributing to the broader healthcare ecosystem. The organization is a member of Social Enterprise UK and holds the Social Enterprise Gold Mark, reflecting its commitment to social value and transparency.

Key Strategic Focus

Core Objectives

Provide accessible, high-quality urgent care services.

Integrate services seamlessly with NHS partners to enhance patient outcomes.

Innovate healthcare delivery through technology and process improvements.

Areas of Specialization

GP-led out-of-hours services.

24/7 NHS 111 services.

Primary medical care (GP services) in Sussex.

Urgent dental care in partnership with iDental.

Key Technologies Utilized

Development of proprietary clinical systems to improve service efficiency and patient care.

Digital patient care solutions through its subsidiary, CLEO Systems Ltd.

Primary Markets Targeted

IC24 focuses on regions within the South and East of England, including Kent, Brighton and Hove, East and West Sussex, Mid and South Essex, and Norfolk and Waveney.

Financials and Funding

Funding History

As a not-for-profit social enterprise, IC24 does not rely on external funding rounds. Instead, it generates revenue through contracts with NHS bodies and other healthcare partners.

Financial Performance

Annual Income: Approximately £75 million.

Employees: Around 1,200 dedicated staff members.

Utilization of Capital

Surpluses are reinvested into the organization to enhance service delivery, support staff development, and improve patient care.

Pipeline Development

Key Services and Initiatives

Integrated Urgent Care: Providing 24/7 urgent care services, including NHS 111 and GP-led out-of-hours services.

Primary and Community Care: Offering GP services and urgent dental care in partnership with iDental.

Anticipated Milestones

IC24 continues to expand its service coverage and integrate new technologies to enhance patient care. Specific timelines for upcoming initiatives are not publicly disclosed.

Technological Platform and Innovation

Proprietary Technologies

Clinical Systems: Development of in-house clinical systems to improve service efficiency and patient care.

Digital Patient Care Solutions: Through its subsidiary, CLEO Systems Ltd, IC24 provides digital solutions for urgent care settings.

Significant Scientific Methods

Clinical Pathways: Implementation of evidence-based clinical pathways to standardize care and improve outcomes.

Data Analytics: Utilization of data analytics to monitor service performance and inform decision-making.

Leadership Team

Executive Profiles

Dr. Andrew Catto – Chief Executive Officer: A Geriatrician and General Physician with extensive experience in senior medical leadership roles across primary and secondary care.

Rachel Robinson – Chief Nurse: A Registered General Nurse leading on CQC inspections, quality improvement, and governance for the organization.

Dr. Patrick Brooke – Chief Medical Officer: Specializes in frailty, dementia, and urgent care, focusing on system integration to improve care quality and outcomes.

Carolyn Woolley – Chief People Officer: With over 35 years of experience in people functions across various sectors, she oversees human resources and organizational development.

Katherine Pitts – Chief Strategy and Transformation Officer: A qualified nurse with a background in NHS business development and service performance across primary, urgent, and remote healthcare.

Zahid Karim – Chief Financial Officer: Brings financial leadership and strategic insight from both the healthcare and manufacturing sectors.

Leadership Changes

Recent appointments include Zahid Karim as Chief Financial Officer in June 2025 and Carolyn Woolley as Chief People Officer in April 2025.

Competitor Profile

Market Insights and Dynamics

The integrated urgent care sector in the UK is characterized by a growing demand for accessible and efficient healthcare services. The market is expanding due to an aging population and increased pressure on emergency services.

Competitor Analysis

EucalyptusHealthcare: A private company offering healthcare services, potentially competing in the urgent care space.

MolecuLightHealthcare: Specializes in healthcare solutions, possibly overlapping with IC24's service offerings.

Strategic Collaborations and Partnerships

IC24 collaborates with various NHS bodies and healthcare providers to deliver integrated care services. Specific partnership details are not publicly disclosed.

Operational Insights

IC24's not-for-profit model allows for reinvestment of surpluses into service improvement and staff development, differentiating it from for-profit competitors.

Strategic Opportunities and Future Directions

Strategic Roadmap

IC24 aims to expand its service coverage, integrate new technologies, and enhance patient care through continuous improvement and innovation.

Future Business Directions

The organization is exploring opportunities to integrate more closely with NHS services and expand its digital health solutions.

Opportunities for Expansion

Potential areas for growth include extending services to additional regions and developing new healthcare offerings in response to emerging patient needs.

Positioning for Future Objectives

IC24's commitment to innovation, quality care, and social value positions it well to achieve its future objectives in the evolving healthcare landscape.