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Integron

www.integron.nl link_icon

Company Research Report: Integron



Company Overview



Company Name: Integron

Mission:
No information is available

Founded: 1993

Founders:
No information is available

Key People:
  • Egbert Engelfriet, Managing Director

  • Arjen Maliepaard, Managing Director

  • Benjamin de Mooij, BU Manager CX

  • Robert Mentink, BU Manager EX


Headquarters:
Rotterdam, Netherlands

Number of Employees:
No information is available

Revenue:
No information is available

Known For:
Integron is recognized as a leading expert in customer and employee research, facilitating organizations in enhancing their Employee Experience (EX) and Customer Experience (CX) through tailored research programs and strategic consulting.

Products



Customer Experience (CX) Solutions



1. Annual Customer Survey (KTO)
  • Description: Comprehensive surveys conducted annually to provide deep insights into customer expectations and experiences.

  • Key Features:

  • Improves customer loyalty

  • Provides strategic insights


2. Continuous Customer Feedback
  • Description: A continuous feedback mechanism to capture real-time customer insights.

  • Key Features:

  • Real-time data capture

  • Proactive issue resolution


3. NPS Survey
  • Description: Net Promoter Score surveys to measure customer loyalty and identify promoters and detractors.

  • Key Features:

  • Measures customer loyalty

  • Strategic insights into customer satisfaction


4. Strategic Interviews
  • Description: In-depth interviews to gather qualitative insights into customer experiences.

  • Key Features:

  • Deep qualitative insights

  • Enhances strategic decision-making


Employee Experience (EX) Solutions



1. Employee Satisfaction Survey (MTO)
  • Description: Surveys designed to measure employee satisfaction and engagement within the organization.

  • Key Features:

  • Measures employee engagement

  • Identifies areas for HR improvement


2. Continuous Employee Feedback
  • Description: Ongoing feedback programs to capture employee sentiments regularly.

  • Key Features:

  • Frequent touchpoints

  • Real-time insights


3. Employee Journey Research
  • Description: Research focusing on the different stages of the employee journey, from onboarding to offboarding.

  • Key Features:

  • Optimizes onboarding processes

  • Reduces employee turnover


4. Thematic Research
  • Description: Research focused on specific themes relevant to the organization, such as leadership or work-life balance.

  • Key Features:

  • Deep dives into specific themes

  • Actionable insights for targeted improvement


Recent Developments



Recent Developments Include:

  • Webinars and Educational Initiatives:

  • Webinar: "Klantfeedback in B2B verzamelen: inzicht en financiële impact" scheduled for October 3, 2024.

  • Webinar: "Grip op werkdruk in jouw organisatie" held on August 2, 2024.


  • Awards and Recognitions:

  • Annual BelevingAwards celebrating organizations that excel in customer and employee experience.


New Products Launched:
No information is available

New Features Added to Existing Products:
No information is available

New Partnerships:
  • Team Heartbeats: Partnership for delivering insights in resilience and following up on these insights.


Conclusion



Integron stands out as a dedicated partner for organizations looking to improve their customer and employee experiences. With a strong emphasis on tailored research programs and continuous improvement strategies, Integron leverages its extensive expertise and historical data to drive meaningful change and results for its clients.