IntelePeer: Company Market Research Report
Company Overview
- Name: IntelePeer Cloud Communications LLC
- Mission: No direct mission statement available, but IntelePeer is committed to transforming the communication industry by delivering rapidly deployable communications solutions in a connected world, powered by AI and analytics.
- Founded: 2003
- Founders: No specific information on founders is available.
- Key People:
- Frank Fawzi: President and Chief Executive Officer
- Andre Simone: Chief Operating Officer
- Thomas Conway: Chief Financial Officer
- Sergey Galchenko: Chief Technology Officer
- Brandon Nott: Chief Product Officer
- Kristin Manwarren: Chief Legal Officer
- Arnaud Kraaijvanger: Chief Marketing Officer
- Gary Starling: Chief Information Security Officer
- Headquarters: 1855 Griffin Rd, Suite A200, Dania Beach, FL 33004
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known For: IntelePeer is recognized for its industry-leading communications automation platform, combining AI and analytics to enhance customer communication experiences and drive rapid business transformation.
Products
SmartAgent
- Description: Automates contact center interactions using AI agents.
- Key Features:
- Voice, SMS, MMS capabilities
- Insights and analytics for performance tracking
- Call recording and transcription
- Advanced integrations for conversational AI
SmartCommunicator
- Description: Multichannel communication workflows integrated with Microsoft Teams.
- Key Features:
- Over-the-top (OTT) orchestration within Teams
- Voice, SMS, MMS support
- Managed Solutions team for enhanced productivity
SmartEngage
- Description: AI platform for customer engagement automation.
- Key Features:
- Hyper-automation with machine learning
- Personalized communication and segmentation
- Omnichannel capabilities for SMS, voice, email
SmartOffice
- Description: AI-powered automation for optimized interaction resolution.
- Key Features:
- Natural Language Processing (NLP) and analytics
- Supports 24x7 customer resolutions
- Customizable pricing models
SmartWorker
- Description: Platform for enterprise workers to self-serve and create intelligent experiences.
- Key Features:
- NLP, machine learning, and analytics integration
- 24x7 customer resolution capabilities
- Bundled services customizable to specific needs
SmartFlows
- Description: Omnichannel workflow builder for enhanced customer experiences.
- Key Features:
- Integrations with major social platforms and CRMs
- Automated routing based on various parameters
- Templates for rapid deployment and solutions
SmartAnalytics
- Description: Provides actionable, on-demand analytics for omnichannel interactions.
- Key Features:
- Real-time and historical data reporting
- Integrates with open APIs and existing platforms
- Alerts and notifications for business insights
Recent Developments
- New Products and Features:
- SmartAgent and SmartOffice solutions are made available in the Microsoft Azure Marketplace.
- Introduction of generative AI for dynamic customer interaction customization.
- Partnerships and Expansion:
- Collaboration with Marquette University School of Dentistry to enhance patient care.
- Partnership with 42 North Dental for improved patient satisfaction.
Noteworthy Achievements
- Awards:
- 2024 Digital Innovator Award
- Stevie Award for Customer Service Department 2024
- Customer Product of the Year Award 2024
- Operational Impact:
- Automated 52 million interactions for a Fortune 50 health insurance company in 2023.
- Significant reductions in customer service agent workload and operations cost.
Summary
IntelePeer is a leading provider of AI and analytics-powered communications solutions, offering a suite of products designed to enhance customer interaction, reduce operational costs, and streamline business processes across various industries. With a strategic focus on automation, omnichannel communication, and personalized experiences, IntelePeer is a distinguished player driving innovation in the communications industry.
