International SOS Company Profile

Background

International SOS is a leading health and security services firm, established in 1985 by Arnaud Vaissié and Dr. Pascal Rey-Herme. Headquartered in London and Singapore, the company is dedicated to safeguarding the health, security, and well-being of its clients' global workforce. With nearly 13,000 employees operating from over 1,200 locations across 90 countries, International SOS serves more than 9,000 organizations, including the majority of the Fortune Global 500, as well as mid-sized enterprises, governments, educational institutions, and NGOs.

Key Strategic Focus

International SOS specializes in providing comprehensive health and security risk management solutions. Their core services include:

Medical Assistance: Offering access to medical advice, emergency medical evacuations, and hospital referrals.

Travel Security Services: Providing real-time security updates, safe travel practices, and assistance during political instability, natural disasters, or other security threats.

Telehealth and Remote Support: Enabling travelers to consult with medical professionals remotely for non-emergency issues.

Crisis Management: Delivering comprehensive crisis management support, including contingency planning and response services for organizations dealing with critical incidents.

These services are tailored to meet the unique needs of clients across various industries, ensuring the safety and well-being of their employees worldwide.

Financials and Funding

As a privately held company, International SOS does not publicly disclose detailed financial information. However, as of May 2025, the company's annual revenue is estimated to be around $5 billion.

Pipeline Development

International SOS continually enhances its service offerings to address emerging global health and security challenges. Recent developments include the expansion of telehealth services to over 30 countries during the COVID-19 pandemic and the launch of the ICC AOKpass, a digital verification app for COVID-19 compliance status.

Technological Platform and Innovation

International SOS leverages advanced technologies to deliver its services effectively:

Digital Consultation Services: Providing remote medical consultations through telehealth platforms.

TravelTracker: A digital tool that monitors the travel of over 8 million people, enabling organizations to locate and communicate with their employees during crises.

AI-Driven Capabilities: Utilizing artificial intelligence to analyze global health and security data, providing clients with real-time, actionable insights.

Leadership Team

Arnaud Vaissié: Co-founder and Chairman, instrumental in establishing International SOS as a global leader in health and security services.

Dr. Pascal Rey-Herme: Co-founder, contributing his medical expertise to develop the company's comprehensive health services.

Giles Hill: Appointed as Head of Global Security Services in September 2024, bringing extensive experience in security risk management.

Leadership Changes

In September 2024, Giles Hill was appointed as Head of Global Security Services, succeeding the previous head whose tenure concluded earlier that year.

Competitor Profile

Market Insights and Dynamics

The global health and security risk management industry is experiencing significant growth, driven by increasing corporate travel, heightened awareness of duty of care responsibilities, and the need for comprehensive risk mitigation strategies.

Competitor Analysis

Key competitors include:

Monaeo: Specializes in business support services, focusing on compliance and risk management.

Deloitte: Offers a broad range of management consulting services, including risk advisory.

Control Risks: Provides risk management consultancy services, focusing on political, security, and integrity risks.

International SOS maintains a competitive edge through its integrated health and security services, global reach, and extensive experience.

Strategic Collaborations and Partnerships

International SOS has formed strategic alliances to enhance its service offerings:

Control Risks: Partnered to offer combined medical and security services, including the TravelTracker tool.

MedAire: Acquired to provide integrated medical and security solutions for aviation and maritime clients.

Iqarus: Specializes in delivering high standards of medical care in challenging environments, complementing International SOS's services.

Operational Insights

International SOS's global presence, with 27 Assistance Centres and over 4,800 medical professionals, ensures rapid response capabilities. The company's multilingual staff and extensive network of over 89,000 on-the-ground providers enable it to deliver personalized and effective assistance worldwide.

Strategic Opportunities and Future Directions

International SOS is poised to expand its digital health services, enhance AI-driven risk assessment tools, and strengthen partnerships to address evolving global health and security challenges. The company's commitment to innovation and excellence positions it to meet the dynamic needs of its diverse clientele.