Intrust IT Market Research Report

Background

Company Overview

Intrust IT, established in 1992 by founder Tim Rettig, is an employee-owned managed service provider headquartered in Cincinnati, Ohio. The company specializes in IT support, cybersecurity protection, and cloud computing services tailored for small to medium-sized businesses, nonprofits, and local governments. Intrust IT has been recognized for its commitment to customer satisfaction, maintaining a 99% customer satisfaction rating since 2016.

Mission and Vision

Intrust IT's mission is to provide comprehensive IT solutions that ensure a resilient, secure, compliant, and productive technology environment for its clients. The company's vision is to empower organizations by delivering innovative and reliable IT services that support their growth and success.

Industry Significance

As a managed service provider, Intrust IT plays a crucial role in assisting businesses with the complexities of IT management, cybersecurity, and cloud computing. Its employee-owned structure fosters a culture of accountability and dedication, contributing to its reputation as a trusted partner in the IT services industry.

Key Strategic Focus

Core Objectives

Comprehensive IT Support: Offer end-to-end IT services, including security, monitoring, user account setup, and unlimited IT support requests.

Cybersecurity Protection: Implement robust cybersecurity measures to safeguard client data and networks from potential threats.

Cloud Computing Services: Facilitate seamless migration to cloud platforms, enhancing productivity and reducing downtime.

Areas of Specialization

Managed IT Services: Provide proactive management of IT infrastructure to ensure optimal performance and security.

Cybersecurity Solutions: Deploy advanced security protocols and monitoring systems to detect and prevent cyber threats.

Cloud Solutions: Assist businesses in adopting cloud technologies for scalable and efficient operations.

Key Technologies Utilized

Microsoft Technologies: Utilize Microsoft products and services for cloud solutions and IT management.

Cisco Networking: Implement Cisco networking equipment and protocols for reliable and secure network infrastructure.

VMware Virtualization: Employ VMware technologies for efficient server and desktop virtualization.

Amazon Web Services (AWS): Leverage AWS cloud services for scalable and flexible cloud computing solutions.

Primary Markets Targeted

Small to Medium-Sized Businesses: Provide tailored IT solutions to organizations seeking reliable and cost-effective IT support.

Nonprofits: Offer specialized services to nonprofit organizations, understanding their unique challenges and needs.

Local Governments: Support local government entities with secure and compliant IT infrastructures.

Financials and Funding

Funding History

Intrust IT has maintained a consistent growth trajectory since its inception, reaching a revenue of $10.1 million in 2024 with a team of 67 employees. In 2019, the company transitioned to an employee-owned model through an Employee Stock Ownership Plan (ESOP), and by 2025, it became 100% employee-owned. In November 2025, Intrust IT was acquired by 3LS, Inc., a family of employee-owned companies, integrating into their Professional Services division.

Utilization of Capital

The transition to employee ownership and subsequent acquisition by 3LS, Inc. are strategic moves aimed at expanding Intrust IT's service offerings, enhancing operational capabilities, and fostering long-term growth and stability.

Pipeline Development

As a managed service provider, Intrust IT's pipeline development focuses on expanding its service offerings and enhancing existing solutions. The company continually evaluates and integrates new technologies to meet evolving client needs, ensuring the delivery of cutting-edge IT support and cybersecurity services.

Technological Platform and Innovation

Proprietary Technologies

Intrust IT leverages a combination of proprietary and third-party technologies to deliver comprehensive IT solutions. While specific proprietary technologies are not detailed, the company emphasizes the use of leading industry tools and platforms to ensure high-quality service delivery.

Significant Scientific Methods

Open-Book Management: Intrust IT practices open-book management, sharing financial information with employees to foster transparency and accountability.

The Great Game of Business: The company employs this methodology to enhance financial literacy among team members, empowering them to make informed decisions and contribute to the company's success.

Leadership Team

Key Executives

Tim Rettig: Founder and CEO, Tim Rettig established Intrust IT in 1992 and has been instrumental in its growth and transition to employee ownership.

Chad Adams: As an employee-owner, Chad Adams contributes to the company's strategic direction and operational excellence.

Ryan Adams: Another key employee-owner, Ryan Adams plays a significant role in the company's leadership and service delivery.

Leadership Changes

In November 2025, Intrust IT was acquired by 3LS, Inc., leading to integration into their Professional Services division. This acquisition is expected to enhance Intrust IT's service offerings and operational capabilities.

Competitor Profile

Market Insights and Dynamics

The managed IT services and cybersecurity industry is characterized by rapid technological advancements and an increasing emphasis on data security. Businesses are seeking reliable partners to navigate complex IT landscapes and protect against evolving cyber threats.

Competitor Analysis

Intrust IT operates in a competitive market with several key players offering similar services. The company's employee-owned structure, commitment to customer satisfaction, and innovative service delivery differentiate it from competitors.

Strategic Collaborations and Partnerships

The acquisition by 3LS, Inc. in November 2025 is a significant strategic collaboration, positioning Intrust IT within a larger family of employee-owned companies and expanding its service capabilities.

Operational Insights

Intrust IT's employee-owned model fosters a culture of accountability and dedication, contributing to high customer satisfaction and employee retention. The company's focus on transparency and open-book management enhances operational efficiency and client trust.

Strategic Opportunities and Future Directions

The integration with 3LS, Inc. presents opportunities for Intrust IT to expand its service offerings, leverage additional resources, and enhance its market presence. The company is well-positioned to capitalize on the growing demand for comprehensive IT support and cybersecurity services.