InvoiceCloud Market Research Report
Company Overview
- Name: InvoiceCloud, Inc.
- Mission of the Company: To simplify payments and collections through improved innovative SaaS technology that improves customer and client engagement.
- Founded: Since 2009, InvoiceCloud pioneered Software as a Service (SaaS) in the electronic bill presentment and payment (EBPP) industry.
- Founders: No information is available.
- Key People in the Company:
- Kevin O’Brien - Chief Executive Officer
- Rakesh Chawla - Senior Vice President Engineering and Managing Director, India
- Mark Daoust - Chief Customer Officer
- Sean Donnelly - General Counsel
- Alison Durant - Chief Marketing Officer
- Dan Freund - Chief Sales Officer
- Dana Louie - Director of Strategic Programs
- Jed Maczuba - Chief Technology Officer
- Jessi Marcoff - Chief People Officer
- Tom Powers - Senior Vice President, Operations
- Chris Sands - Chief Financial Officer
- Steve Schult - Chief Product Officer
- Headquarters: 30 Braintree Hill Office Park, Suite 303, Braintree, MA 02184
- Number of Employees: No information is available.
- Revenue: No information is available.
- Company Known For: InvoiceCloud is known for being a leading solution for digital bill payment services, helping clients simplify complex payment processes and digital interactions to drive customer satisfaction and financial results.
Products
Product Overview
- InvoiceCloud offers a suite of products related to digital bill payment services prominently featuring their true SaaS platform, which includes features that regularly update without the need for manual upgrades. It provides customizable solutions to meet the unique needs of various industries.
Key Features:
- Integrated Solution: Enables customers to pay online, by text, or by phone.
- SaaS Platform: Always up-to-date with the latest user interface, user experience, and security enhancements.
- Payment Options:
- Online, by text, or phone payments.
- One-click payments through email, text, or calendar reminders.
- Enroll in paperless billing during the payment process.
- Options for AutoPay to decrease late payments.
- Guest Checkout for quick, single payments.
- Security: Double encryption and full PCI Level 1 Compliance.
- Customer and Biller Portals:
- Customer Portal offers viewing 24-month billing history, linking accounts, and managing payments.
- Biller Admin Portal allows role-based permissions, detailed reporting, and paper suppression history.
Recent Developments
Recent Developments in the Company:
- New International Office and Leadership: InvoiceCloud opened its first international office in India, appointing Rakesh Chawla as Senior VP of Engineering and Managing Director.
- New Appointments: Appointment of Jed Maczuba as Chief Technology Officer.
- Awards and Recognition:
- Recognized for leadership with awards in technology and partner innovation in the insurance industry.
- Honored at Utility 2030’s Women Who SPARK Awards for contributions to the utility sector.
- Won a Bronze Stevie® Award for Technology Excellence in the financial technology category.
- Named a winner at the 2024 SaaS Awards for the best SaaS Product for Financial Services category.
- Received several accolades in the 2024 Stevie® Awards for Great Employers.
New Products Launched and Features Added:
- InvoiceCloud did not report specific new product launches in the period surveyed; however, they continue to enhance the existing platform with new features and functionality to drive increased value for customers and partners.
Partnerships:
- Celebrated a 10-year alliance serving local governments and utilities with Systems & Software, a Harris Computer subsidiary.
- Collaboration with Western National Mutual Insurance Company to improve billing and premium payment processes.
This report aims to provide a comprehensive overview of InvoiceCloud by showcasing its mission, key personnel, products, and recent achievements. The information was gathered from publicly available sources and provides insights into the company's strategies and market position.
