Company Research Report: Invosys
Company Overview
- Name: Invosys Ltd
- Mission: Delivering innovative call management solutions to empower seamless communications across platforms and enhance customer experiences.
- Founded: 2006
- Founders: No information is available.
- Key People:
- Jane Anderson, Chief Executive Officer
- Barry Tuffs, Chief Revenue Officer
- Rob Burrell, Chief Customer Officer
- Stuart Mills, Chief Technology Officer
- Dave Brocklehurst, Customer Experience Director
- Luke Stoodley, Customer Support Director
- Guy Francis, Head of DevOps
- Tim Haswell, Managed Services Director
- Headquarters: New Bridgewater House, Mayfield Avenue, Worsley, Manchester, M28 3JF
- Number of Employees: No information is available.
- Revenue: No information is available.
- Primary Industry: Telecommunications and cloud communications.
- What the Company is Known For: Invosys is recognized for its cutting-edge cloud communication solutions, especially in the sectors of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Its robust systems are known for managing high call volumes and providing innovative solutions to complex communication challenges.
Products
Unified Communications Solutions
- High-Level Description: Comprehensive telephony services integrating unified communication platforms for enhanced business operations.
- Key Features:
- Integration of telephony, instant messaging, and video.
- Boosts productivity and engagement across organizations.
Hybrid Cloud Solutions
- High-Level Description: In collaboration with Avaya, offering a blend of voice, messaging, video, and conferencing features.
- Key Features:
- Transition to cloud capabilities with flexible subscription models.
- Ensures seamless communication experience.
Direct Routing Solutions
- High-Level Description: Connects company phone systems with Microsoft Teams.
- Key Features:
- Empowers call flow management.
- Enhances Microsoft Teams with direct call routing capabilities.
Remote Inbound Call Center
- High-Level Description: An application that routes calls from one number to multiple lines.
- Key Features:
- Ideal for remote work environments.
Contact Center as a Service (CCaaS)
- High-Level Description: Advanced customer engagement across multiple platforms.
- Key Features:
- Integration of various communication channels.
- AI technology for smarter interactions.
Intelligent Voice Solutions (Invosys Number Manager)
- High-Level Description: Sophisticated inbound call routing and management.
- Key Features:
- Multi-level menus, cloud queuing, diverse hunt groups.
- Secure call recording, comprehensive reporting tools.
SIP Telephony Solutions
- High-Level Description: Cloud-based connectivity with advanced call routing.
- Key Features:
- VoIP inclusion.
- Full backup server for disaster recovery.
Invosys Call Shield
- High-Level Description: Protection mechanism against fraudulent calls.
- Key Features:
- Real-time fraud detection and prevention.
- AI-powered continual improvement.
Recent Developments
- New Products Launched: No specific information is available.
- New Features:
- Integration of AI technologies for enhanced call management in CCaaS and fraud prevention solutions.
- Partnerships:
- Partnership with Avaya for hybrid cloud communication solutions.
- Inclusion in the Dura Software portfolio, allowing access to broader resources and enhanced service capacity.
Conclusion
Invosys Ltd has firmly established itself as a leader in cloud communication solutions, providing a variety of products from unified communications to intelligent voice solutions. Despite limited publicly available financial data and employee statistics, the company’s focus on technology enhancement, customer engagement, and robust security features places it at the forefront of modern telecommunication innovation. The integration of AI and strategic partnerships allows Invosys to continuously elevate its service offerings and meet the evolving demands of global business communications.
