IRIS Clarity Company Research Report

Company Overview

• Name: IRIS Clarity

• Mission: To provide an AI-powered noise cancellation solution that isolates voice in noisy environments, enabling clear communication and better conversation outcomes.

• Founded: No information is available.

• Founders: No information is available.

• Key People in the Company:

• John Devlin, CEO

• Roland Gilliam, Director

• Partha K, Executive VP & Country Head, Philippines

• Juan G Chua, President

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: IRIS Clarity is renowned for its bidirectional AI-powered noise cancellation app, which removes background noise from calls and meetings, enhancing communication in various noisy environments.

Products

IRIS Clarity Noise Cancellation App

• Description: An AI-powered app and SDK designed to remove background noise from both ends of live and pre-recorded calls, ensuring clear communication.

• Key Features:

• Quick Setup: Easy installation with creation of an IRIS account and configuration of calling platforms.

• Platform-Agnostic Compatibility: Works with all major call centre platforms as a desktop app or SDK.

• Bidirectional Noise Reduction: Cancels noise on both the caller and receiver's end.

• Background Noise Slider: Allows flexibility in noise cancellation levels.

• Team Management and Subscription Management: Facilitates easy handling of team accounts and subscriptions.

• Security and Compliance: Features like IP restriction and SSO, along with being NCSC Cyber Essentials Plus certified, ensure secure usage.

Recent Developments

• New Products Launched: No information is available.

• New Features Added:

• Dante Integration: A network plugin allowing IRIS Clarity to clean and enhance multiple audio channels in real-time, particularly useful in motorsports settings.

• New Partnerships:

• Sigma Connected: Partnership to provide AI-powered noise-free calls for customers.

• IndyCar: Collaboration to integrate IRIS Clarity in race car setups to eliminate noise from broadcasts.

• IGT Solutions: Partnership to enhance customer support efficiency through real-time noise cancellation.

Industry Insights

• Research reveals a significant impact of background noise on call centres, affecting call times, customer satisfaction (CSAT), employee satisfaction (ESAT), first call resolution (FCR), and average handle time (AHT).

• IRIS Clarity’s AI solution is posited to enhance inclusivity for vulnerable citizens and improve compliance with regulations such as the FCA Consumer Duty Act and GDPR.

• The noise cancellation technology is also leveraged in diverse scenarios, including emergency services and motorsports, underscoring its versatility and efficacy.

Additional Information

• Demonstrations and Trials: IRIS Clarity offers a 7-day free trial and various demo options to showcase its noise-cancelling capabilities in action.

• Partnership Opportunities: The company promotes reseller partnerships to expand the reach of its noise cancellation technology, offering competitive differentiation and cost-saving solutions over traditional noise-cancelling infrastructure such as headsets.

Miscellaneous

• Potential Benefits:

• Reduction in noise-canceling infrastructure costs.

• Positive impact on call centre key performance indicators.

• Support for sensitive and crucial conversations.

• Enhancement of user experience in all work environments.

For more information on their solutions, IRIS Clarity invites engagement and offers easy ways to connect with their sales and support teams.