IrisCX Market Research Report
Company Overview
- Name: IrisCX
- Mission: To simplify the homeowners & home builders customer experience.
- Founded: No information is available
- Founders: No information is available
- Key People:
- Matt Cleary - Customer Relations & Warranty Specialist, Cedarglen Homes
- Headquarters:
- Address: #2020, 150 9 Ave SW, Calgary, T2P 0S9 Canada
- Phone: +1 (415) 985-6732
- Email: info@iriscx.com
- Number of Employees: No information is available
- Revenue: No information is available
- Known For: IrisCX is known for its Remote Warranty Software that reduces customer frustration and simplifies customer service, enabling high customer satisfaction and referral intent.
Products
AI Warranty Channel - 24/7
- Description: A complete warranty and CX solution for the home industry that eliminates the need for complicated emails and forms, allowing customers to submit concerns via video.
- Key Features:
- Intuitive video experience for defect capturing
- Automatic task documentation ready for staff action
- Warranty automation and management
- 24/7 visual support channel
- Secure cloud workspace for data storage
ICwhatUC Platform
- Description: A data-rich video platform supporting home products and services, enabling companies to connect with customers across all devices and convert touchpoints into actionable insights.
- Key Features:
- Real-time customer support with live and self-serve options
- Remote service capability reducing truck rolls by over 60%
- Progress check-ins and inspections via secure video connections
- Incident triaging and improved first-time fix rates
- Data capture for business insights
Recent Developments
- Recent Developments: No specific new developments were noted.
- New Products Launched: No specific new product launches were mentioned.
- New Features Added:
- Introduction of guided self-serve options and secure remote video connection in utilities to reduce wait times and truck rolls.
- New Partnerships:
- IrisCX was awarded the ESC Partnership Award for Innovation by Atco.
This report provides an overview and analysis of IrisCX based on the available data, highlighting their innovative solutions and impact on customer service in the home industry. No further commentary is provided.
