ITX Corp. Company Profile

Background

Overview

Founded in 1997, ITX Corp. is a custom software development firm headquartered in Rochester, New York. The company specializes in delivering high-tech solutions to mid- to large-sized companies, focusing on creating software products that build trust, loyalty, and advocacy among clients and their end users. Over the past 25 years, ITX has expanded from a two-person consultancy to a team of nearly 300 technologists and product professionals across the United States, the Americas, and beyond.

Mission and Vision

ITX's mission is to deliver technology that solves challenging problems, enabling clients to move, touch, and inspire the world. The company's vision is to inspire people into action a billion times, creating experiences that consistently drive engagement.

Industry Significance

As a strategic partner, ITX assists clients in transforming technology investments into business capabilities. The company serves the medium- to enterprise-level business market, focusing on strategic and operational business technology services. ITX's expertise spans various industries, including healthcare, financial services, and eCommerce.

Key Strategic Focus

Core Objectives

ITX aims to help clients solve complex business challenges through custom software product development. The company emphasizes delivering solutions that build trust, loyalty, and advocacy among clients and their end users.

Areas of Specialization

ITX specializes in full lifecycle software product development, including:

Software Product Strategy: Developing product vision strategies, product persona development, competitive product analysis, business and technical requirements analysis, and user story development.

User Experience Design: Conducting UX and app flow research, site mapping and wireframing, surveying and interviewing users and stakeholders, usability testing and prototyping, and visual, content, and interaction design.

Architecture, Development, & Security: Providing web and mobile application development, website development, product architecture planning, static code analysis, and automated testing.

Data Science: Offering artificial intelligence establishment and optimization, machine learning design and training, algorithm design, statistical modeling and complex system analysis, and predictive analytics.

Key Technologies Utilized

ITX employs a diverse tech stack, including:

Gradle: Build automation.

Sitecore: Content management system.

Postman: Data management platforms.

Artifactory: Development.

Jupyter: File sharing.

Saba: Human resource management system.

Priority Hints: Performance.

Ruby on Rails: Web frameworks.

Primary Markets Targeted

ITX serves mid- to large-sized companies across various industries, including healthcare, financial services, and eCommerce. The company focuses on delivering custom software solutions that address complex business challenges.

Financials and Funding

Revenue

As of January 2025, ITX Corp.'s annual revenue is estimated to be $75 million.

Funding History

Specific details regarding ITX's funding history are not publicly disclosed.

Technological Platform and Innovation

Proprietary Technologies

ITX leverages a diverse tech stack to deliver custom software solutions, including Gradle, Sitecore, Postman, Artifactory, Jupyter, Saba, Priority Hints, and Ruby on Rails.

Significant Scientific Methods

The company employs various scientific methodologies, such as artificial intelligence establishment and optimization, machine learning design and training, algorithm design, statistical modeling and complex system analysis, and predictive analytics.

Leadership Team

Executive Profiles

Ralph Dandrea: CEO and Founder.

Fred Beer: President.

Sean Flaherty: EVP of Innovation.

Collene M. Burns: VP of Global Talent.

Jonathan Coupal: VP of Security & Infrastructure.

Lisa Young: Director of Process and Compliance.

Nancy Neumann: VP of Interaction Design.

Kyle Psaty: VP of Marketing.

Josephine Sgro: Director of Finance.

Michael Lesher: VP of Technology.

Chris Zirbel: VP of Delivery.

Paul Gebel: VP of Delivery.

Leadership Changes

In December 2023, ITX promoted Brad Johnson to the newly established role of Director of Project Management Practice. This appointment aims to deepen the company's expertise in existing services and industries.

Competitor Profile

Market Insights and Dynamics

The custom software development industry is highly competitive, with numerous firms offering a range of services to mid- to large-sized companies. The market is characterized by rapid technological advancements and a growing demand for innovative solutions that address complex business challenges.

Competitor Analysis

ITX Corp. faces competition from various companies in the tech services sector. Some of its competitors include QuantiTech, Fleetio, and ChipRewards. These companies offer similar services, such as custom software development and IT consulting, targeting mid- to large-sized businesses.

Strategic Collaborations and Partnerships

In September 2023, ITX acquired SUMO Heavy, a Philadelphia-based provider of customized eCommerce solutions. This acquisition deepens ITX's existing eCommerce knowledge and complements its specializations in healthcare and financial services.

Operational Insights

ITX's commitment to delivering high-quality, custom software solutions has earned it recognition as a trusted technology partner. In October 2023, the company received the 2023 GREAT Award for Tech Service Provider Excellence, marking the third consecutive year of such recognition.

Strategic Opportunities and Future Directions

As demand for custom software solutions continues to grow, ITX remains committed to equipping its teams with talented technologists and product specialists. The company aims to continue its mission to help clients move, touch, and inspire the world by delivering innovative and effective software solutions.