JAX Tyres & Auto - Company Market Research Report

Company Overview

• Name: JAX Tyres & Auto

• Mission: No explicit mission statement provided.

• Founded: The company was founded in 1949 with the opening of the first JAX store in Sydney.

• Founders: No information is available.

• Key People:

• Steve Grossrieder: CEO & Managing Director

• Headquarters: No specific headquarters location is mentioned.

• Number of Employees: More than 1,000 employees.

• Revenue: No information is available.

• What is the company known for: JAX Tyres & Auto specializes in the sales and service of tyres, wheels, brakes, and suspension. The company is a renowned tyre retailer in Australia, known for stocking globally recognized brands and providing excellent customer service.

Products

Tyres

• Brands Offered: BFGoodrich, Bridgestone, Continental, Dunlop, Goodyear, Hankook, Michelin, Pirelli, Venom, among others.

• Types of Tyres:

• Electric Vehicle Tyres

• Performance & Semi Slick Tyres

• 4WD & SUV Tyres

• All Terrain & Mud Terrain Tyres

• Cheap & Budget Tyres

• Light Truck & Commercial Tyres

• Trailer & Caravan Tyres

Wheels

• Information is limited, mentioned that wheels are available by brand and vehicle type.

Services

• Brakes and Suspension

• Wheel Alignment and Balancing

• Maintenance Services:

• Peace of Mind Vehicle Service: Includes routine maintenance to ensure vehicle safety and prevent wear and tear.

• Logbook Vehicle Servicing: Ensures servicing is to the manufacturer’s standard.

• Additional Services:

• Nitrogen Tyre Inflation

• Waste Tyre Management

Promotions & Offers

• Various cashback offers on the purchase of tyres from brands such as Mickey Thompson, Michelin, Dunlop, Bridgestone, BFGoodrich, and many more.

• Offers like "Buy 3 and get the 4th tyre FREE" are available for specific brands such as Hankook, Bridgestone, Laufenn.

Recent Developments

• Rebranding: Company was rebranded as JAX Tyres & Auto in 2020.

• Awards:

• Won the 2020 CX Awards for CX Leader of the Year and Best CX Transformation.

• In 2022, secured the Best CX Transformation award for a second time.

• In 2023, claimed the major award of CX of the Year - Medium to Large at Retailer Awards.

• Technological Advancements:

• Implementation of JAXIT, a digital strategy that includes Touchpoint digital point of sale and JAXOnline, an industry-first e-commerce platform.

• Customer Experience:

• Continuous focus on Customer Experience, achieving year-on-year growth through a customer-first strategy.

No Information is Available

• Founders other than Steve Grossrieder.

• Specific headquarters location.

• Revenue figures.

• High-level descriptions and key features of individual products beyond general offerings.

• Detailed new product launches or new features added to existing products in recent developments.

• New partnerships specifics.

This report captures the essence and offerings of JAX Tyres & Auto based on the information available.