Jewish Family & Children's Service of Arizona (JFCS)

Background

Founded in 1935, Jewish Family & Children's Service of Arizona (JFCS) is a non-profit, non-sectarian 501(c)(3) organization dedicated to strengthening the community by providing high-quality behavioral health services, social services, and primary medical care to individuals of all ages, faiths, and backgrounds. Rooted in traditional Jewish values, JFCS aims to support individuals and families from diverse backgrounds in navigating life's challenges and improving their well-being.

Key Strategic Focus

JFCS's strategic focus encompasses four core areas:

• Integrated Healthcare: Offering outpatient counseling, psychiatric care, medication services, primary medical care, and wellness management across multiple healthcare centers in Maricopa County.

• Child & Family Solutions: Providing services such as family preservation, reunification, parent aide, supervised visitation, and programs like Real World Job Development to assist youth transitioning from foster care to independent living.

• Older Adults: Delivering emotional and social support through counseling, in-home services, and community activities to promote healthy living and independence among seniors.

• Jewish Community Services: Offering culturally sensitive services, resources, and guidance to help Jewish families and individuals overcome life's challenges.

These programs are supported by virtual services, food security initiatives, and emergency financial assistance, ensuring a comprehensive approach to community support.

Financials and Funding

In the fiscal year ending September 2023, JFCS reported total revenues of $41,971,192 and expenses of $45,565,335, resulting in a net loss of $3,594,143. The organization's net assets stood at $18,159,164. Revenue sources included program services ($39,109,930), contributions ($2,304,888), and investment income ($258,961). Notable expenses comprised salaries and wages ($25,892,359) and executive compensation ($853,927).

JFCS has received significant grants to support its programs. In 2023, Mercy C.A.R.E.S. awarded a $105,000 grant to JFCS's "Just 3 Things" Pantry, which provides tailored selections of shelf-stable foods, personal care, and cleaning items to those in need.

Pipeline Development

JFCS continually develops and enhances its programs to meet community needs. In 2023, the organization was designated as a Mercy Care Center of Excellence for Transition Aged Youth, recognizing its commitment to providing exceptional services to individuals aged 16 to 21 transitioning to adulthood. This designation is expected to increase referrals and expand the program's reach.

Technological Platform and Innovation

JFCS has embraced technological advancements to enhance service delivery. The organization has implemented telehealth and telebehavioral services, providing clients with virtual access to care, which has been particularly beneficial for those facing transportation challenges. This innovation has improved efficiency and expanded JFCS's reach within the community.

Leadership Team

• Dr. Lorrie Henderson: President & Chief Executive Officer. Dr. Henderson has led JFCS since 2019, bringing extensive experience in healthcare management and a commitment to community service.

• Mark T. Callesen, MD: Chief Medical Officer. Dr. Callesen oversees the medical aspects of JFCS's integrated healthcare services, ensuring the delivery of high-quality care.

• Sharon Sy: Nurse Practitioner. Ms. Sy plays a crucial role in providing primary care services and supporting the organization's healthcare initiatives.

Leadership Changes

In 2019, Dr. Lorrie Henderson assumed the role of President & CEO, succeeding the previous leadership. Under his guidance, JFCS has expanded its services and received notable recognitions, including the 2023 Community Impact Award from the Phoenix Business Journal.

Competitor Profile

Market Insights and Dynamics

The behavioral health and social services sector in Arizona is characterized by a growing demand for comprehensive care, driven by increasing awareness of mental health issues and the need for integrated services. Organizations like JFCS play a pivotal role in addressing these needs through diverse programs and community engagement.

Competitor Analysis

Key competitors in the region include:

• St. Mary's Food Bank Alliance: Focuses on food distribution and hunger relief programs, serving multiple Arizona counties.

• Chai Lifeline: Provides support services to children with life-threatening illnesses and their families, including crisis intervention and counseling.

While these organizations address specific community needs, JFCS's comprehensive approach to integrated healthcare and social services distinguishes it within the market.

Strategic Collaborations and Partnerships

JFCS collaborates with various organizations to enhance its service delivery:

• Mercy Care: Partnerships include the Center of Excellence designation and funding for programs like the "Just 3 Things" Pantry.

• Area Agency on Aging, Region 1: Supports JFCS's Center for Senior Enrichment, providing resources and activities for older adults.

• Valley of the Sun United Way: Collaborates on initiatives such as the Real World Job Development program, aiding youth transitioning from foster care.

Operational Insights

JFCS's strategic considerations include:

• Comprehensive Service Delivery: Offering a wide range of services under one organization enhances client engagement and outcomes.

• Community-Centric Approach: Tailoring programs to meet the specific needs of diverse populations ensures relevance and effectiveness.

• Technological Integration: Utilizing telehealth services addresses accessibility challenges and expands reach.

Strategic Opportunities and Future Directions

JFCS aims to:

• Expand Telehealth Services: Further develop virtual care options to increase accessibility.

• Enhance Community Partnerships: Strengthen collaborations to broaden service offerings and resources.

• Focus on Preventative Programs: Implement initiatives targeting early intervention to reduce long-term community challenges.

Contact Information

• Website: www.jfcsaz.org

• Facebook: www.facebook.com/JFCSAZ

• Twitter: @JFCSofArizona