Company Research Report: kama.ai
Company Overview
Name: kama.ai
Mission of the Company: To create the most ethically, emotionally, and experientially aware conversational intelligence to improve the quality and trust of the human AI experience.
Founded: 2014
Founders: Brian Ritchie
Key People:
- Brian Ritchie: Founder & CEO
- Mark Cosyn: VP Business Development
- Kenneth Yong: VP Client Services
- Behrooz Darabiha: Head of Enterprise Development
- Jacky Wang: Head of AI Development
- Kaiyang Li: kama DEI Product Manager
- Gabriel Carrillo: Senior Software Developer
- Michael Sasarman: Partner Sales & Strategic Engagements
- Sierra Riley: Communications Director
Headquarters: Toronto, Ontario, Canada
Number of Employees: 11-50 employees
Revenue: No information is available
What is the Company Known For: kama.ai is known for its Designed Experiential Intelligence® (DEI) platform, which incorporates natural language understanding and emotional intelligence to enhance customer interactions through AI.
Products
1. kama DEI Platform
High-Level Description: Designed Experiential Intelligence (DEI) is a conversational intelligence system that uses natural language understanding to learn, recognize, and respond to customers based on their own personalities using a patented form of Emotion AI.
Key Features:
- Personalized customer interactions
- Trust and loyalty building through emotional intelligence
- Integration with various media such as chatbots, Messenger bots, smart speakers, and mobile applications
- Value-driven responses that evolve with each interaction.
2. kama FAQ
High-Level Description: A platform for designing and evolving value-driven customer journeys to improve sales, personalized services, and customer loyalty.
Key Features:
- Natural and personalized customer interactions
- Rapid human-in-the-loop training method
- Value-driven natural language processing.
3. kama RPA
High-Level Description: Incorporates human values into Robotic Process Automation applications to create natural, human-centered experiences.
Key Features:
- Human-centered conversational layer in RPA
- Seamless integration with various RPA tools
- Emotionally intelligent customer interactions.
4. kama as a Service (KaaS)
High-Level Description: Provides a humanlike virtual assistant to support the existing functions and increase access to services.
Key Features:
- Empathy and contextual understanding enhancement
- Seamless integration with specialized functions
- Customization of virtual assistant support.
Recent Developments
Recent Partnerships
- Community Circle, Transform Interactive, BI Pure Water, and University of British Columbia: Collaboration to develop and launch an interactive Operator Walkthrough Lab (OWL) for Indigenous water plant operator training.
New Product Launches
- Release 3 of Designed Experiential Intelligence® Platform: Introduction of new two-way human value-guided conversation, prioritized issue validation, and conversational automation of complex tasks.
New Features Added to Existing Products
- Advanced Inference and Retrieval Augmented Generation (RAG): Enhanced responsible Enterprise facilities.
Other Developments
- Operator Walkthrough Lab: A water plant operator training application aimed at supporting Indigenous community members.
- Signing of Canadian Government’s Code of Conduct for Responsible AI: Enhancing the responsible and ethical usage of AI.
- AI Activism Workshop Participation: Collaboration with Forus and #KeepItOn coalition to discuss AI and social media as tools for meaningful advocacy and activism.
Product Highlights
kama FAQ
- Value: Deepen client engagement, build trust, and increase customer loyalty.
- Features: Humanlike touch, learns customer values, personalized service.
kama RPA
- Value: Humanize process automation.
- Features: Conversational user interfaces, increased trust, enhanced automation.
kama as a Service
- Value: Empower applications with empathy and contextual understanding.
- Features: Personal virtual assistant, seamless integration, humanlike support.
kama DEI Platform
- Value: Personalize customer interactions with emotionally intelligent AI.
- Features: No-code platform, rapid implementation, integration with third-party RPA.
Summary
kama.ai specializes in providing conversational AI that incorporates human emotional and experiential understanding, fostering deeper, more empathetic customer interactions and building greater brand loyalty. The company emphasizes a value-driven approach, aligning its interactions with customer values and behaviors. The company's recent technological advancements and strategic partnerships underscore its commitment to responsible AI ethics and community-focused initiatives.
