Market Research Report: Kapture CX

Company Overview

Name: Kapture CX

Mission: Empower businesses to deliver hyper-personalized customer experiences through AI-powered solutions.

Founded: No information is available

Founders: No information is available

Key People:

Anubhav Mehrotra, Vice President of CX

Bruce Schwack, Chief Communication Officer

Headquarters: Bangalore, India

Number of Employees: 350+

Revenue: No information is available

Known For: Kapture CX is renowned for its AI-powered customer experience platform designed for large enterprises. It provides hyper-personalized CX solutions, seamlessly integrating various customer touchpoints to deliver a unified experience.

Products

Self-Serve 2.0

Description:
Empowers customers to self-serve and resolve issues with minimal to no agent assistance.

Key Features:

AI-driven solutions

Instant access to information and troubleshooting guides

GenAI Knowledge Base

Description:
Automates knowledge creation and delivers instant, precise solutions for customers.

Key Features:

Automates knowledge base updates

Precise solution delivery

Bots by Kapture

Description:
Utilizes bots with decision-making capabilities tailored for various industries.

Key Features:

Industry-specific decision making

Automated processes

Omnichannel Experience

Description:
Provides self-serve options for customers on their preferred platforms with effortless integration.

Key Features:

Multi-platform support

Seamless customer experience

Voice Bots

Description:
Eliminates frustrating IVR and long hold times, offering instant, personalized voice support.

Key Features:

Instant voice support

Personalized interactions

Agent Suite

Description:
Empowers agents with AI-assisted productivity tools.

Key Features:

AI assist for agents

Enhanced agent productivity

Recent Developments

New Products Launched:

Self Serve 2.0: Accelerates adoption of AI-based customer service bots.

AI-powered AutoQA: Introduced to revolutionize customer service with AI-powered automatic Quality Assurance.

New Features Added:

Enhanced Knowledge Management with Generative AI.

AI-driven sentiment analysis for customer feedback.

Expansion of omnichannel support capabilities.

New Partnerships:

No information is available

Awards and Recognitions:

G2 Summer 2024 Reports: Earned top recognition.

SPARK Matrix: Voice of Customer Platform, 2024: Recognized as a leader.

Press Releases Highlights:

August 7, 2024: Kapture CX accelerates the adoption of AI-based customer service bots with the launch of Self Serve 2.0.

July 14, 2024: Kapture revolutionizes CX in BFSI; the sector to contribute close to 25% of the quarterly new revenue.

June 19, 2024: Launched AI-powered AutoQA to scale customer service.

Media Mentions:

August 1, 2024: Expanded client base in Indonesia within first year of operations.

April 9, 2024: Discussed balancing automation and human touch in optimizing CX with AI-driven solutions.

Industries Served

Retail: Provides hyper-personalized CX with AI-first support across online and offline channels.

Consumer Durables: Seamless after-sales support across contact centers, service centers, and field service operations.

Travel: Empowers companies to transform CX, build resilience, and future-proof business.

BFSI: Ensures secure, omni-channel support excellence for customer satisfaction.

Energy & Utilities: No information is available

Customer Testimonials

Anubhav Mehrotra, Vice President of CX:

Praised Kapture for being a journey that is enjoyable and predicts future success for many entities.

Bruce Schwack, Chief Communication Officer:

Highlighted the strong engineering team and supportive nature post-sales, which bucks the industry trend.

Contact Information

Head Office:
Bangalore, India

Address: Adjetter Media Network Pvt. Ltd., B-9, 11th Floor Brigade Summit, ITPL Main Rd, Brigade Metropolis, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048