Company Research Report: Karmalicious AB

Company Overview

• Name: Karmalicious AB

• Mission: "Ökad lönsamhet för din restaurang. Mer lugn och ro för dig."

• Founded by: No information is available.

• Key People: Elsa Bernadotte (previously Vice President and COO, now an active owner and board member).

• Headquarters: MAILBOX 163, 111 73 Stockholm, Sweden.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Karma is known for its digital solutions that enhance restaurant operations by providing tools for online ordering, payment processing, loyalty programs, and reducing food waste.

Products

Overview

Karmalicious AB provides a comprehensive suite of digital tools designed to enhance the restaurant experience both for operators and their guests. The key products offered by Karma include mobile ordering and payment solutions, self-service kiosks, guest communication, loyalty programs, food waste management, and takeaway services.

Product Details

1. Mobile Order and Payment

• Description: A system allowing guests to scan a QR code, browse menus, order, and pay via their mobile devices.

• Key Features:

• Integration with payment methods like Klarna, Apple Pay, and Google Pay.

• Real-time menu updates and order tracking.

• Reports of increased sales by 30% and faster processing times.

2. Self-Service Kiosk

• Description: Allows diners to place orders and pay through touch-screen kiosks.

• Key Features:

• Order customization and real-time menu updates.

• SMS notifications for order updates.

• Decrease in wait times and increased upselling opportunities.

3. Guest Communication

• Description: Email marketing solutions to engage customers and promote loyalty.

• Key Features:

• Seamless integration with POS systems.

• Offer guests to join loyalty programs through interaction points.

4. Loyalty Programs

• Description: Flexible loyalty rewards system to retain customers.

• Key Features:

• Point accumulation based on visits or spending.

• Personalized rewards and promotions.

• Integrated marketing opportunities.

5. Food Waste Management

• Description: A platform to sell perishable items reducing waste and enhancing margins.

• Key Features:

• Customized sales according to surplus inventory.

• No registration fee; earns through commission on sales.

• Sales insights and analytics.

6. Online Ordering/Takeaway

• Description: A customizable online store setup for take-away orders.

• Key Features:

• Seamless integration with existing POS.

• Options for upselling and personalized marketing.

Recent Developments

• New Products/Features:

• Sign in with Karma: Integrates personalized guest service in the restaurant industry, including customized menus and loyalty programs with effective payment and real-time feedback systems.

• AI Recommendations: Introduction of personalized AI recommendations for improved guest experience.

• Partnerships: Karma and Trivec have entered into a partnership to enhance the integration of digital payment solutions with restaurant management systems.

• Events and Changes:

• Leadership: Elsa Bernadotte transitioned from Vice President and COO to an active owner and board member, focusing on strategic development.

• Product Releases: Launch of analytics tools to provide deep insights into restaurant performance and guest behavior.

No information is available for new partnerships, specific revenue figures, or the exact number of employees.

This report provides a focused insight into the offerings and recent transformations within Karmalicious AB’s portfolio, underscoring its commitment to optimizing restaurant operations through innovative and technologically driven solutions.