Keepe Company Profile

Background

Company Overview

Keepe, founded in 2014 and headquartered in Seattle, Washington, is an on-demand maintenance platform designed to streamline property maintenance for the rental housing industry. The company connects property managers with a network of independent maintenance technicians, offering services seven days a week across multiple metropolitan areas, including Seattle, San Francisco, Portland, San Diego, and Phoenix.

Mission and Vision

Keepe aims to revolutionize property maintenance by providing a seamless, efficient, and reliable solution for property managers and tenants. The company's vision is to become the leading platform for on-demand property maintenance services, ensuring quality and timely repairs through a vast network of qualified contractors.

Key Strategic Focus

Core Objectives

Streamlined Maintenance Coordination: Simplify the process of finding, scheduling, and managing maintenance tasks for property managers.

Rapid Response Times: Ensure same-day service availability to address maintenance issues promptly.

Quality Assurance: Maintain a network of vetted, qualified contractors to deliver consistent and reliable service.

Areas of Specialization

On-Demand Maintenance Services: Providing immediate access to maintenance professionals for a wide range of property repair needs.

Property Manager Support: Offering tools and services tailored to the unique requirements of property management companies.

Primary Markets

Keepe primarily targets the rental housing market, focusing on property management companies overseeing residential properties in urban and suburban areas within its operational regions.

Financials and Funding

Revenue

Keepe's estimated annual revenue is approximately $1.5 million, with an estimated revenue per employee of $87,000.

Funding History

Specific details regarding Keepe's funding rounds and total capital raised are not publicly disclosed. However, the company has attracted investments from notable venture capital firms, including Ascend Venture Capital and Pender Ventures.

Technological Platform and Innovation

Proprietary Technologies

Keepe has developed a proprietary platform that facilitates the seamless connection between property managers and maintenance technicians. This platform includes features such as:

Automated Scheduling: Efficiently matches maintenance requests with available contractors based on location, availability, and expertise.

Real-Time Tracking: Allows property managers to monitor the status of maintenance requests and technician progress.

Integrated Payment Processing: Simplifies billing and payment processes for both property managers and contractors.

Scientific Methodologies

While specific scientific methodologies are not detailed, Keepe's platform likely incorporates data analytics and machine learning algorithms to optimize scheduling, predict maintenance needs, and enhance service delivery.

Leadership Team

Executive Profiles

Rishi Mathew, Co-Founder & Chief Executive Officer: With a background in growth, marketing, and product management at RealNetworks, Rishi brings extensive experience in strategic partnerships and revenue growth. He holds an MBA, an MS in Computer Science, and a BS in Electrical Engineering.

Vishal Srivastava, Co-Founder & Chief Technology Officer: Vishal has served as Chief Solutions Architect at RealNetworks and Principal Architect at SweetLabs. He has led multi-million dollar projects globally and brings a wealth of technical expertise to Keepe.

Shannon Clark, Head of Customer Service: With over 14 years of customer service experience and 8 years in early-stage startups, Shannon specializes in being the voice of the customer and innovating products.

Jeremy Swanson, Vice President of Service Delivery: Jeremy has experience as Director of Service Network at Cinch Home Services and multi-unit leadership at Best Buy, bringing a strong background in service delivery and operations.

Brian Hintz, Senior Vice President of Business Development and Partnerships: Brian has over 20 years of experience building and leading high-performing partnership, sales, and marketing teams in early-stage high-growth startups, including AWS, DocuSign, and Smartsheet.

Board Members

Kirby Winfield: Representing Ascend Venture Capital, Kirby serves as a board member, bringing venture capital expertise to Keepe.

Kristina Bergman: Representing Pender Ventures, Kristina contributes her investment experience to the board.

Paul Stahura: Serving as an independent board member, Paul offers strategic guidance based on his entrepreneurial background.

Competitor Profile

Market Insights and Dynamics

The on-demand property maintenance market is experiencing growth due to increasing demand for efficient and reliable maintenance solutions in the rental housing sector. Property managers seek platforms that offer streamlined processes, quality service, and rapid response times.

Competitor Analysis

Porch: A Seattle-based company offering a home services platform that connects homeowners with local service professionals. Porch provides a wide range of services, including maintenance, repairs, and home improvement projects.

Sears Home Services: A national provider of home improvement and repair services, offering solutions for appliances, HVAC systems, and more.

BidClips: A sales enablement software solution that helps businesses capture qualified leads and manage service requests efficiently.

Strategic Collaborations and Partnerships

Keepe has established partnerships with various property management companies to provide tailored maintenance solutions. Additionally, the company collaborates with a network of independent contractors, ensuring a broad range of expertise and availability to meet diverse maintenance needs.

Operational Insights

Competitive Advantages

Rapid Service Delivery: Keepe's commitment to same-day service sets it apart from competitors, addressing maintenance issues promptly and enhancing tenant satisfaction.

Integrated Platform: The proprietary platform offers end-to-end management of maintenance tasks, from request initiation to payment processing, providing a seamless experience for property managers.

Quality Contractor Network: By maintaining a vetted network of qualified contractors, Keepe ensures consistent and reliable service delivery.

Strategic Opportunities and Future Directions

Expansion Plans

Keepe aims to expand its services to additional metropolitan areas, increasing its market reach and addressing the growing demand for on-demand property maintenance solutions.

Technological Enhancements

The company plans to invest in further technological advancements, such as predictive maintenance analytics and enhanced mobile applications, to improve service efficiency and user experience.

Diversification of Services

Exploring additional service offerings, such as preventive maintenance programs and specialized repair services, will allow Keepe to cater to a broader range of property management needs.