KI

Key Ivr

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Company Research Report: Key IVR Ltd



Company Overview


  • Name: Key IVR Ltd

  • Mission: To provide secure and streamlined omnichannel payment services for businesses and their customers globally.

  • Founded: 2008

  • Founder: Darren Wooding

  • Key People:

  • Darren Wooding: Managing Director and CEO

  • Mark Kelly: Chief Commercial Officer (CCO)

  • Chris Cairns: Enterprise Chief Technology Officer

  • Dianne Smith: Head of Partner Relationships

  • Cristina Gupca: Chief Technology Officer (CTO)

  • Headquarters:

  • 8 Durham Lane, Armthorpe, Doncaster, South Yorkshire, DN3 3FE, United Kingdom

  • Offices also in Austin, USA, and Chișinău, Moldova

  • Number of Employees: 13

  • Revenue: No information is available

  • Known For: Known as a leading global payment services provider, trusted by millions for their secure, compliant, and customer-centric payment solutions.


Products


  • Agent Assisted Payments: Helps agents take PCI-compliant card payments over the phone, enhancing customer experience.

  • Payment IVR: A fully automated, PCI-compliant telephony payment system available 24/7.

  • Click-to-Pay: A service that sends a personalized SMS or email with a link to an auto-filled payment portal.

  • Pay By Bank: Facilitates instant bank-to-bank transfer payments without requiring debit or credit card details.

  • Secure Web Payments: Provides secure online payment solutions.

  • Web Chat & Social Media Payments: Offers payment solutions integrated within web chat and social media platforms.

  • Cryptocurrency Payments: Supports payments via cryptocurrency as an option.


Key Features of Products


  • Security: All solutions meet the PCI DSS Level 1 standards for security and are ISO 27001 certified, ensuring the protection of sensitive payment information.

  • Integration: Compatible with over 150 service providers through easy API and SFTP connectivity options.

  • Accessibility: Provides omnichannel payment capabilities and 24/7 availability for all solutions.

  • User-Friendly Interfaces: Systems are designed for simplicity and ease of use by both agents and end customers.

  • Flexibility and Customization: Highly configurable SaaS environment to meet specific client needs.


Recent Developments


  • New Partnerships:

  • In September 2024, Key IVR partnered with Gnatta to deliver a secure payment solution to a global fashion retail group.

  • Events:

  • Recognized and supported International Men’s Day on November 19, 2024.

  • Celebrated International Programmers’ Day on September 12, 2024, honoring the technology innovators within the company.

  • Webinar: On September 23, 2024, announced a webinar focusing on maximizing workflow through partnerships with top providers, scheduled for November 6.


Conclusion


Key IVR Ltd stands out as a robust payment service provider with a strong focus on security, flexibility, and customer satisfaction. The company's commitment to innovation and technological advancement is evident in its product offerings and strategic partnerships that enhance service capabilities for clients across various sectors. With an expanding global footprint and strong leadership, Key IVR continues to be a trusted name in the payment processing industry.