KS

Kimoby Dealer Engagement System

www.kimoby.com link_icon

Kimoby: Company Market Research Report



Company Overview



  • Name: Kimoby

  • Mission: No information is available.

  • Founded: No information is available.

  • Key People:

  • Rob Morrison – Canadian Fixed Operations Manager, Pfaff & Lithia Motors

  • Jason Zommers – Fixed Operations Manager, Martin Grove Volkswagen

  • Arvin Merino – Service Director, Honda & Toyota of Seattle

  • Headquarters: No information is available.

  • Number of Employees: No information is available.

  • Revenue: No information is available.

  • Known for: Kimoby is recognized for its Dealer Engagement System (DES)™, which is a DMS-integrated platform designed to optimize dealership interactions from appointments to payments. The platform is renowned for improving customer satisfaction and loyalty, enhancing operational efficiency, and accelerating revenue growth for dealerships.


Products



Dealer Engagement System (DES)™
  • Description: A comprehensive platform that integrates with a dealership's existing DMS to enhance customer satisfaction and streamline operations.

  • Key Features:

  • Optimize Operations: Automates tasks like reminders and notifications to reduce staff overload.

  • Enhance Customer Experience: Allows for personalized customer engagement and improves CSI scores through surveys and interactions.

  • Revenue Growth: Increases repair orders and customer pay revenue through targeted marketing and follow-ups.

  • Efficiency Boost: Reduces wait times with real-time mobile payments, invoicing, and financing options.

  • Loaner Profitability: Manages loaners with over-the-air (OTA) connectivity and digital contracts.


  • Add-on: Kimoby Go

  • Description: A fleet management tool integrated with DES for monetizing fleets and managing dealership mobility.

  • Key Features:

  • OTA vehicle telematics and data sets.

  • Electronic contract management.

  • Real-time overview of dealership mobility vehicles.


Recent Developments



  • New Products and Features:

  • Barcelona Edition (June 2024): Recent updates for service departments to enhance customer interaction and service excellence across dealerships.

  • Monza Edition (February 2024): Features include one-click financing with Affirm and VIN scanning, amongst other updates to improve dealership resilience and innovation in customer services.


  • Product Partnerships:

  • Integration with UVeye: This collaboration enhances vehicle inspections and customer reports by using AI-driven systems, allowing for detailed insight into vehicle conditions. This integration also supports dealerships by increasing transparency and promoting additional revenue opportunities from repair recommendations.


  • Other Developments:

  • Kimoby has implemented a new strategy for fewer yet comprehensive product release communications to bolster customer engagement and satisfaction.

  • Enhanced digital tracking and condition reporting for loaner vehicles, improving management efficiency.


Conclusion



Kimoby continues to innovate in dealership engagement and operations, offering robust solutions through its DES™ platform. The company's recent product updates and integrations, especially with UVeye, demonstrate a commitment to advancing dealership capabilities and customer experiences. The structured pricing plans and automation features indicate a focus on scalability and operational efficiency.