K

Konecta

www.konecta-group.com link_icon

Company Market Research Report: Konecta Group



Company Overview



  • Name: Konecta Group

  • Mission of the Company: To connect companies, connect people, and provide outstanding experiences through exceptional operations management and innovation.

  • Founded: No information is available.

  • Founders: No information is available.

  • Key People:

  • Nourdine Bihmane, CEO

  • Headquarters: Madrid, Spain

  • Number of Employees: 130,000 employees

  • Revenue: Approximately €2 billion

  • What is the Company Known For: Konecta is known for being a leading global service provider in customer management business process outsourcing. They offer a wide range of customer management solutions, digital marketing, CX management, and process management services across diverse industries.


Products



Customer Management Solutions


  • Description: Konecta offers end-to-end customer management solutions that include acquisition, retention, customer service, technical support, and collection services. They focus on optimizing and infusing AI into customer experience processes.

  • Key Features:

  • Comprehensive range of customer management solutions.

  • Emphasis on AI and digital transformation in customer processes.


Digital Solutions


  • Description: Engagement in conversation with customers through digital channels, including marketing automation, and data-driven marketing models.

  • Key Features:

  • AI & Analytics for improved customer management.

  • Cloud services to enhance flexibility and resilience.


Process Management


  • Description: Streamlining processes to reduce repetitive tasks and increase team productivity.

  • Key Features:

  • Process optimization and automation.


Recent Developments



  • Recognition in the Industry:

  • Recognized by Frost & Sullivan's Customer Experience Management Radar as a leading player in Europe and Latin America.

  • Earned the Best Place to Work certification in Romania and Albania for 2024.

  • Recognized as "Company of the Year 2024 in Latin America" by Frost & Sullivan.

  • Awards:

  • Awarded at the 15th edition of the Platinum Customer Experience Awards.

  • Sustainability:

  • Konecta has set Science-Based Targets for a low-carbon future, with detailed plans to reduce GHG emissions, demonstrating commitment to sustainability.

  • Partnerships:

  • Signed an alliance with Google Cloud to enhance AI services and efficiency.

  • Leadership:

  • Appointment of Iñaki Aguirre Uzquiano as the Group Chief Financial Officer.


Additional Information



  • Business Expansion:

  • Operates in 26 countries and communicates in 30 different languages with over 500 clients and 200 sites worldwide.

  • Digital Marketing:

  • Provides a full suite of digital marketing services using data-driven models and technologies for better audience targeting and impact.

  • Commitment:

  • Committed to societal improvement and sustainability, including initiatives for reducing carbon footprints and promoting early cancer detection practices.