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Kore.Ai

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Kore.ai Market Research Report



Company Overview



Name


Kore.ai

Mission of the Company


Empowering businesses with effective, simple, and responsible conversational and generative AI solutions that create engaging interactions.

Founding


  • Founded: No information is available

  • Founders: No information is available


Key People


  • Raj Koneru: CEO/Founder

  • Devendra Kumar (DK) Sharma: President And Chief Operating Officer

  • Peter Wulfraat: Chief Revenue Officer

  • George Murphy: Chief Customer Officer

  • Prasanna Arikala: CTO and Head of Product

  • Michael Kropidlowski: Chief Marketing Officer

  • Gopi Polavarapu: Chief Solutions Officer

  • David Schreffler: Executive Vice-President, EMEA Sales

  • Ravi Singh: CFO

  • Sreenivas (Sreeni) Unnamatla: Executive Vice-President, APAC

  • Praneet Gill: CSO

  • Rajavardhan Nalluri (RV): Global Head of Engineering


Headquarters


Orlando, FL, USA

Number of Employees


No information is available

Revenue


No information is available

Known For


Kore.ai is recognized as a leader in enterprise conversational and generative AI platform technology.

Products



Overview


Kore.ai offers a range of AI and conversational solutions designed to improve customer experience (CX), employee experience (EX), and agent experience (AX) through automation and AI-powered platforms.

Detailed Product Descriptions



Automation AI


  • What it is: An AI chatbot builder that allows businesses to create personalized experiences for their customers and employees.

  • Key Features:

  • Easy-to-use interface

  • No-code development

  • Task automation

  • Real-time guidance

  • Multi-lingual support


Contact Center AI


  • What it is: A solution to build AI-first contact centers to improve customer service and operational efficiency.

  • Key Features:

  • Seamless omnichannel support

  • AI-based routing

  • Configurable agent desktop

  • Outbound campaigns


Agent AI


  • What it is: Dynamic agent assistance using generative AI models to enhance agent performance.

  • Key Features:

  • Task automation

  • Next-best action suggestions

  • Real-time guidance

  • Coaching in real time


Search AI


  • What it is: An AI-powered search platform that provides accurate answers quickly using business content and data.

  • Key Features:

  • Data ingestion and extraction

  • Intelligent focused answers

  • Natural language generation

  • Guardrails for responsible AI


Solutions



BankAssist


  • What it is: A virtual banking assistant powered by a domain-specific LLM.

  • Key Features:

  • Account management

  • Funds transfer

  • Personalized new account sign-ups


RetailAssist


  • What it is: A virtual assistant for retail designed to boost customer satisfaction and empower employees.

  • Key Features:

  • Digital shopping experience

  • Order management

  • In-store support for customers and employees


HealthAssist


  • What it is: A virtual healthcare assistant for conversational support.

  • Key Features:

  • Appointment management

  • Revenue cycle management

  • Care team management


HR Assist


  • What it is: A virtual HR assistant for employee engagement.

  • Key Features:

  • Absence and timesheet management

  • Directory and information search

  • Profile management


IT Assist


  • What it is: A virtual assistant for IT support.

  • Key Features:

  • Ticket and incident management

  • Information search and password reset

  • Notifications and outage alerts


Recent Developments



New Product Launches



1. GALE Platform
  • Announcement: Kore.ai launched GALE, the industry’s first dedicated Generative AI and LLM Platform for enterprises.

  • Capabilities:

  • No-code interface for AI application development

  • Centralized access to multiple AI models

  • Automated task workflows

  • Integrated guardrails for responsible AI


2. XO Express
  • Announcement: A simplified approach for smaller businesses to leverage the XO platform for AI chatbots and contact centers.

  • Capabilities:

  • Suitable for non-technical users

  • Affordable and easy to deploy

  • Supports marketing, sales, support, and more


Partnerships


  • Teleperformance: Teleperformance named as a platinum partner to deploy conversational AI solutions using Kore.ai’s platform.


Features Added


No specific details are provided about added features besides what is included in the new product launches.

Industry Recognition


  • Forrester Wave™: Kore.ai was named a leader in Conversational AI for Customer Service, Q2 2024.

  • Gartner® Magic Quadrant™: Consistently recognized as a leader.

  • G2 Crowd: Recognized in multiple reports as a leading provider of intelligent virtual assistants and bot platforms.


Market Expansion


  • AWS Marketplace: Kore.ai XO Automation AI and Kore.ai Contact Center AI are now available, simplifying access for AWS customers.


This comprehensive information gives a thorough view of Kore.ai's offerings, developments, and market impact.