Lakeside Software Company Profile

Background

Lakeside Software is a leading IT data intelligence company specializing in digital experience management (DEX). The company's mission is to provide organizations with comprehensive visibility across their digital estates, enabling them to optimize IT operations and enhance employee productivity.

Key Strategic Focus

Lakeside Software focuses on delivering AI-driven solutions that proactively monitor and improve end-user experiences. Their flagship product, SysTrack, collects and analyzes extensive endpoint data, allowing IT teams to detect and resolve issues before they impact productivity. The company targets large enterprises across various industries, including financial services, healthcare, and insurance.

Financials and Funding

In February 2020, Lakeside Software secured a strategic growth equity investment from Insight Partners. This investment aimed to accelerate product development and expand the market reach of the SysTrack platform.

Technological Platform and Innovation

Lakeside's SysTrack platform stands out due to its robust data collection capabilities, gathering over 10,000 data points every 15 seconds from each endpoint. This extensive data collection fuels the platform's AI and machine learning algorithms, enabling proactive monitoring, predictive analytics, and issue resolution. Key features include:

Comprehensive Data Coverage: Utilizes a distributed computing architecture with a smart sensor engine employing over 1,200 sensors to detect thresholds and patterns, triggering alerts and automating issue resolution.

Autonomous AI-Driven Workplace Vision: Leverages structured SQL to train AI models for proactive monitoring and predictive analytics, allowing for detailed root cause analysis and anomaly prediction.

Customer Centricity and Flexibility: Offers customizable sensor thresholds, APIs for exporting insights to Power BI dashboards, and dedicated customer success teams providing 24/7 assistance.

Leadership Team

David Keil, Chief Executive Officer: Appointed in May 2022, Keil brings extensive experience in executive leadership and has a proven track record of leading enterprise IT organizations through significant growth.

Leadership Changes

In May 2022, David Keil was appointed as CEO, succeeding founder Michael Schumacher. Keil's leadership is expected to drive growth and expansion to meet the increasing demand in the digital experience management market.

Competitor Profile

Market Insights and Dynamics

The digital experience management market is experiencing rapid growth as organizations recognize the importance of optimizing end-user experiences to enhance productivity and reduce IT costs.

Competitor Analysis

Key competitors in the DEX market include:

Nexthink: Focuses on real-time analytics and automation to improve digital employee experiences.

Aternity: Provides end-user experience monitoring solutions with a focus on application performance and device health.

ControlUp: Offers real-time monitoring and troubleshooting for virtualized environments.

Strategic Collaborations and Partnerships

Lakeside Software has established significant partnerships to enhance its offerings:

Microsoft: Collaborated to develop AI-driven solutions for end-user computing, integrating SysTrack with Microsoft's Azure cloud platform to provide real-time visibility and insights into Windows OS and Office application performance.

Operational Insights

Lakeside's comprehensive data collection and AI-driven analytics provide a competitive advantage by enabling proactive IT operations and improved end-user experiences. The company's focus on customer-centric solutions and flexibility allows it to cater to diverse enterprise needs effectively.

Strategic Opportunities and Future Directions

Lakeside Software is poised for continued growth by leveraging its AI-driven platform to address the evolving needs of enterprises seeking to optimize digital employee experiences. The company's commitment to innovation and strategic partnerships positions it well to expand its market presence and deliver enhanced value to customers.