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Layer Systems

www.thelayer.com link_icon

Company Research Report: Layer Systems Limited



Company Overview



  • Name: Layer Systems Limited

  • Mission: Empower Telecoms & IT companies with a tailored CRM solution for growth and success.

  • Founded: 2010

  • Founders: No specific information available.

  • Key People:

  • Nick Kewney, Co-Founder & CPTO

  • Rakesh J., Head of Sales

  • Headquarters: Glasgow City, Scotland

  • Number of Employees: 11-50

  • Revenue: No information is available.

  • Known For: Providing CRM and business management platforms designed specifically for the IT & Telecom sectors.


Products



The Layer


  • General Overview: The Layer is a business management software platform designed to streamline operations, build personalized customer relationships, and improve customer satisfaction across the Telecoms and IT industry.


  • Key Features:

  • Prospect Management: Helps businesses effectively manage potential customers.

  • Sales Management: Tools for tracking and managing sales activities.

  • Customer Experience Management: Enhances customer relationships and experience.

  • Stock & Order Processing: Simplifies the management of stock and orders.

  • Marketing Management: Tools for creating, tracking, and managing marketing campaigns.

  • Finance & Reporting: Incorporates financial management with reporting capabilities for better insights.


Recent Developments



New Features and Developments


  • Managed Onboarding Process: Layer Systems has enhanced its onboarding process to ensure successful project implementation, minimize risks, and maximize ROI.

  • Security Enhancements: Implementation of security protocols, including TLS 1.2 adoption and data encryption enhancements.

  • Infrastructure Improvements: The Layer's architecture includes a scalable, cloud-based infrastructure with pre-built integrations for finance, messaging, and more.


Recognition and Awards


  • Comms National Awards 2024: Shortlisted in three categories, reflecting their commitment to innovation and diversity.

  • Comms Business Awards 2024: Shortlisted for 'Channel Consultancy of the Year'.

  • Channel Champions Awards 2024: Highly Commended for Vendor HR, People & Culture Team of the Year.

  • Technology Reseller Awards 2024: Commended for customer-centricity and technological innovation.


Partnerships and Industry Engagement


  • Channel Vision 2023 Participation: Demonstrated new capabilities at Channel Vision to highlight business benefits.

  • Customer Success Stories: Assisted Unified World Communications and other leading telecom businesses with product launches and operational improvements.


Overview of Company Values



  • Innovation and Growth: Layer Systems encourages dreaming big and delivering on those visions, maintaining a culture of curiosity and ambition.

  • Honesty & Transparency: Fostering open communication and transparency in all dealings.

  • Responsibility & Kindness: Emphasizing personal responsibility and kindness even during challenging times.

  • Customer-Centric Approach: Listening to and understanding customer needs is central to their operations.


Conclusion



Layer Systems Limited provides an industry-specific CRM and business management platform that empowers Telecoms & IT resellers to manage operations, boost sales, and improve customer retention. With ongoing enhancements to their platform, a solid focus on customer satisfaction, and successful partnerships, Layer Systems continues to reinforce its reputation in the IT and Telecom sectors.