Layer7.mx Company Profile

Background

Overview

Layer7.mx is a telecommunications company headquartered in San Pedro Garza García, Nuevo León, Mexico. Established in 2019, the company specializes in providing contact center solutions, including debt recovery software and automated call management services. With an estimated workforce of 62 employees, Layer7.mx operates primarily within the telecommunications industry.

Mission and Vision

Layer7.mx is dedicated to enhancing customer interactions by offering innovative contact center solutions that improve operational efficiency and effectiveness. The company's mission is to empower businesses with advanced technologies that streamline communication processes and drive customer satisfaction.

Primary Area of Focus

The company's core focus lies in developing and implementing contact center technologies, particularly in the realms of debt recovery and automated call management. By leveraging proprietary software and multi-carrier telephony systems, Layer7.mx aims to optimize communication strategies for businesses across various sectors.

Industry Significance

In the competitive telecommunications landscape, Layer7.mx distinguishes itself by offering specialized solutions that address the unique challenges of contact centers. Its emphasis on automation and effective call management contributes to the broader industry's evolution towards more efficient and customer-centric communication platforms.

Key Strategic Focus

Core Objectives

Innovation in Contact Center Solutions: Layer7.mx strives to develop cutting-edge technologies that enhance the functionality and efficiency of contact centers.

Operational Efficiency: The company focuses on streamlining communication processes to reduce costs and improve service delivery for its clients.

Customer Satisfaction: By providing advanced tools and support, Layer7.mx aims to help businesses deliver superior customer experiences.

Specific Areas of Specialization

Debt Recovery Software: Layer7.mx offers specialized software solutions designed to improve debt collection processes, ensuring higher recovery rates and compliance with industry standards.

Automated Call Management: The company provides automated systems that manage call routing, scheduling, and analytics, reducing manual intervention and enhancing operational efficiency.

Key Technologies Utilized

Proprietary Software Platforms: Layer7.mx develops in-house software tailored to the specific needs of contact centers, focusing on debt recovery and call management.

Multi-Carrier Telephony Systems: The company employs multi-carrier telephony solutions to ensure extensive coverage and reliability in communication services.

Primary Markets Targeted

Layer7.mx primarily serves businesses in Mexico, offering solutions that cater to various industries, including financial services, retail, and customer support sectors. Its technologies are designed to meet the unique demands of these markets, providing scalable and effective communication tools.

Financials and Funding

Funding History

Specific details regarding Layer7.mx's funding history, including total funds raised and recent funding rounds, are not publicly disclosed. The company operates as a privately held entity, and financial information is limited.

Notable Investors

Information about individual investors or investment firms involved with Layer7.mx is not publicly available.

Utilization of Capital

While detailed financial allocations are not specified, it is reasonable to infer that any capital raised would be directed towards:

Research and Development: Enhancing existing products and developing new solutions to meet market demands.

Infrastructure Expansion: Upgrading technological infrastructure to support the scalability and reliability of services.

Market Expansion: Extending the company's reach within Mexico and potentially exploring opportunities in other Latin American markets.

Pipeline Development

Key Pipeline Candidates

Layer7.mx is actively developing:

Advanced Debt Recovery Modules: Enhancements to existing software to improve recovery rates and integrate with emerging financial technologies.

AI-Driven Call Analytics: Implementing artificial intelligence to analyze call data, providing insights that can drive strategic decisions.

Stages of Development

The company is in the development and testing phases for these pipeline candidates, with plans to roll out updates and new features in the coming quarters.

Target Conditions

The primary focus is on improving debt recovery processes and optimizing call management systems for businesses operating in Mexico.

Anticipated Milestones

Beta Testing: Scheduled for the next quarter, focusing on user feedback and system optimization.

Full Deployment: Planned for the following quarter, with comprehensive training and support for clients.

Technological Platform and Innovation

Proprietary Technologies

Debt Recovery Software Suite: A comprehensive platform designed to streamline debt collection, featuring automated workflows and compliance tracking.

Automated Call Management System: An integrated system that manages call routing, scheduling, and analytics, reducing manual intervention and enhancing efficiency.

Significant Scientific Methods

Data Analytics: Utilizing advanced analytics to monitor call performance, customer interactions, and recovery rates, informing continuous improvement strategies.

Artificial Intelligence: Incorporating AI to predict customer behavior, optimize call routing, and personalize customer interactions.

Leadership Team

Key Executives

Avelino Castillo: Co-Founder and CEO. With extensive experience in telecommunications, Avelino has held leadership roles at Balder Telecom and Axtel. He co-founded Layer7.mx in 2019.

David Saldaña: Co-Founder. David brings expertise in software development and system integration, contributing to the company's technological advancements.

Leadership Changes

As of January 2026, there have been no publicly reported significant changes or appointments within the company's leadership team.

Competitor Profile

Market Insights and Dynamics

The contact center solutions market in Mexico is experiencing growth, driven by increasing demand for efficient customer service and debt recovery processes. Businesses are seeking advanced technologies to enhance communication strategies and operational efficiency.

Competitor Analysis

Layer7.mx faces competition from both local and international companies offering similar services. Key competitors include:

CCC.uno: A contact center software provider specializing in multi-carrier telephony and automated call management.

SecureLayer7: A cybersecurity firm offering solutions that may overlap with Layer7.mx's offerings in terms of secure communication technologies.

Strategic Collaborations and Partnerships

Layer7.mx has collaborated with Percona to enhance its database infrastructure, improving the performance and reliability of its critical applications.

Operational Insights

Layer7.mx differentiates itself through its focus on automation and multi-carrier telephony, providing clients with scalable and efficient contact center solutions tailored to the Mexican market.

Strategic Opportunities and Future Directions

Strategic Roadmap

Product Enhancement: Continuing to develop and refine debt recovery and call management solutions to meet evolving market needs.

Market Expansion: Exploring opportunities to extend services beyond Mexico, targeting other Latin American countries with similar market dynamics.

Technological Innovation: Investing in emerging technologies such as artificial intelligence and machine learning to further enhance service offerings.

Future Business Directions

Layer7.mx aims to solidify its position as a leading provider of contact center solutions in Mexico, focusing on innovation, customer satisfaction, and operational excellence.